Job Summary (Customer Service Representative Tucson, AZ):
- Provide customer service support to taxpayers in the Tucson SRO TIA office for the Arizona Department of Revenue (AZDOR)
- Assist taxpayers with tax filing, taxpayer education, refund and billing issues/disputes
- Explain Arizona tax policies and procedures to taxpayers
- Research taxpayer accounts and process account adjustments to resolve issues across all four tax types
- Interact with customers via Live Chat, walk-in visits, correspondence, phone, and email
- Deliver accurate, professional, and courteous assistance to taxpayer inquiries
- Utilize basic office and computer skills in daily responsibilities
- Maintain confidentiality and professionalism in all communications
- Hybrid work schedule: 3 days onsite, 2 days remote (Monday Friday, 8:00 AM 5:00 PM)
- Candidates must be local to Tucson, AZ, available for an in-person interview, and able to start within two weeks of offer