Tungsten Capture Consultant (Remote)

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction.

SYSCOM is seeking an experienced Tungsten (Kofax) Capture Consultant to manage, configure, and support Kofax document capture and automation platforms (Kofax Capture, KTM). This role combines system administration, application support, workflow optimization, and security management. The ideal candidate will have 7+ years of Tungsten/Kofax Administration experience (10+ preferred) and be a strong communicator, flexible team player, and self-starter who can operate effectively in a remote environment.

Work location: Remote

Minimum Requirements:

• Seven (7) years’ experience with Tungsten / Kofax Capture & KTM
• Windows Server administration
• Three (3) years of SQL Server experience
• Three (3) years’ experience with scripting (VBScript, C#, .NET concepts)
• Five (5) years of OCR/ICR and document management systems experience
• Strong troubleshooting, analytical, and communication skills
• Experience working with business users and developers
• Familiarity with change management processes
• Bachelors degree in Computer Science, Engineering, MIS or related field

Job responsibilities may include but are not limited to the following:

System Administration & Support

• Install, configure, and maintain Tunsgten/Kofax environments (Dev/Test/Prod)
• Monitor system performance, capacity, and availability
• Perform upgrades, patching, backups, and disaster recovery

Workflow & Configuration

• Configure capture workflows, batch classes, queues, and job profiles
• Maintain KTM projects (OCR, classification, extraction rules)
• Optimize recognition accuracy and processing efficiency

User & Security Management

• Manage users, roles, and permissions
• Enforce security policies and integrate with Active Directory
• Ensure compliance with organizational and regulatory standards

Troubleshooting & Operations

• Monitor logs, queues, and batch processing
• Troubleshoot workflow failures, OCR issues, and performance bottlenecks
• Provide Tier 2/3 support and coordinate vendor escalations

Integration & Data Management

• Support integrations with ERP (SAP, Oracle, Dynamics), ECM (SharePoint, FileNet, OnBase), and databases/web services
• Maintain export connectors and ensure data accuracy across systems

Change & Documentation

• Promote configurations across environments and support releases
• Maintain documentation, SOPs, and runbooks
• Support audits and ensure traceability and compliance

Highly Desired Skills:

• Kofax TotalAgility and/or Kofax RPA
• RPA bot management, scheduling, and monitoring
• Experience optimizing automation workflows and supporting AI/ML-based document processing

Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.
 
SYSCOM, Inc. is an equal opportunity employer.
 

SYSCOM, Inc.
www.syscom.com/career-opportunities