Computer Skills, Customer Satisfaction, Customer Support/Service, Lift/Move 25 Pounds, Microsoft Office, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills, Writing Skills
LOCATION
Orange Beach, AL
POSTED
30+ days ago
Benefits:
401(k)
401(k) matching
Employee discounts
Free uniforms
FRONT DESK AGENT Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
Prepare arrival information to include key packets, etc.
Check guests in/out and share resort and local information.
Assist guests with issues and problem resolution.
Answer calls and assist guests with reservation inquiries and questions.
Perform other duties as assigned.
Required Skills:
Excellent written and verbal communication.
Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
Must be self-motivated with ability to in a team environment
Must have excellent guest service and problem resolution skills.