TWS Support Analyst
Jersey City, NJ - hybrid
12 months+
Weekend and oncall support will be required on a rotational basis.
Summary:
Provides technical support for enterprise applications to ensure business continuity. Responsibilities: Troubleshoot issues, manage incidents, perform routine maintenance and updates. Skills: KnowJob Overview
Work as part of a global team across Americas, Europe and Tralee. The candidate for the TWS support position will be responsible for supporting existing and future Workload schedulers used by the SMBC.
Experience in translating job scheduling business technical requirements into scheduled jobs. Design, develop, document and implement major product upgrades and migration processes.
Provide maintenance and support of the existing IBM Workload scheduler.
Design and develop schedules for on prem and cloud-based applications.
Design and develop Cloud based job types like REST API, Azure DataFactory, Azure Databrick etc.
Troubleshooting and resolution of productions failures.
Work with various teams with the deployment, configuration and validation of new schedules in all environments.
Performance tuning exercise to increase the productivity of scheduling tools.
Impact analysis for new implementations on existing systems and document back out plans for all implementations performed.
Participate in cross training sessions with the other teams.
Excellent communication and organizational skills are expected.
What we look for Smart, driven and fast learners with a positive attitude.
Logical thinker who enjoys problem solving.
Organized and methodical approach under pressure.
Proactive – provide solutions to problems before they surface.
Diligent with a strong eye for detail.
Multitasker who can juggle project work, with day-to-day issues and user requests.
Desirable Skills
8+ years of experience with scheduling tools like IBM Workload automation, Autosys or other prominent schedulers in the market.
Strong cloud infrastructure experience.
Have experience in a similar position.
Experience with Oracle / SQL databases.
Experience with RedHat Linux, AIX and Windows.
Experience with cloud-based technologies such as Azure and others.
Experience in developing and supporting ledge of ITIL, strong analytical and communication skills.