TX Customer Service Representative (Dallas)

• Welcome and assist visitors requiring assistance at district offices and welcome centers. 
• Direct visitors to the appropriate department, office, or district resource. 
• Assist parents and guardians with questions related to transportation services and 
• district programs. 
• Answer incoming calls and respond to inquiries professionally and efficiently. 
• Provide accurate information regarding district services, procedures, and resources. 
• Maintain visitor logs and administrative records as assigned. 
• Support administrative staff with clerical duties and data entry. 
• Process forms, documents, and correspondence as needed. 
• Escalate concerns to appropriate supervisors or departments. 
• Maintain confidentiality of district information and student-related records. 
• Perform additional duties as assigned. 

• High school diploma or GED. 
• Minimum one year of customer service, receptionist, administrative support, or publicfacing experience. 
• Strong verbal and written communication skills. 
• Proficiency in Microsoft Office applications. 
• Ability to interact professionally with diverse populations. 

• Previous experience in a school district, government agency, or public service 
• environment. 
• Bilingual English/Spanish preferred. 
• Experience working with parents, students, or community stakeholders. 

• Frequent sitting and standing. 
• Occasional lifting of up to 25 pounds. 
• Frequent use of computers, phones, and office equipment. 
• Ability to communicate effectively in person and by telephone. 

• School district administrative offices. 
• Reception areas and welcome centers. 
• Climate-controlled office environment. 
• Frequent interaction with students, parents, visitors, and staff. 

• Monday through Friday. 
• Day shift. 
• Schedule determined by departmental assignment. 

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