UANUIB-Retail Sales Specialist B - U30-Company Store

Position Overview

We are seeking a motivated and customer-focused Retail Sales Specialist to support daily retail operations while delivering exceptional customer service to employees and visitors. The ideal candidate will thrive in a fast-paced retail environment, possess strong communication skills, and take pride in creating a positive customer experience while representing the Company brand.

Key Responsibilities

• Deliver outstanding customer service and maintain a positive shopping experience.
• Process purchases, returns, and exchanges using the point-of-sale (POS) system.
• Perform daily cash handling and cash control procedures.
• Receive, process, and organize incoming and outgoing merchandise shipments.
• Maintain inventory levels, stock balances, and merchandise displays.
• Facilitate customer special orders and inter-store merchandise transfers.
• Process Mark Out of Stock (MOS) and Return to Vendor (RTV) merchandise.
• Prepare inventory documentation and support annual inventory counts.
• Execute merchandising floor sets and maintain store presentation standards.
• Maintain an organized stockroom and ensure proper product storage.
• Open and close the store following established procedures.
• Respond to customer and stakeholder inquiries via email and other communication channels.
• Restock merchandise, maintain store cleanliness, and identify safety concerns.
• Report customer concerns and operational issues to store management.
• Follow all company policies, procedures, and safety guidelines.

Required Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• Minimum 1 year of retail, customer service, or related experience.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Professional demeanor and positive attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to work effectively in a team environment.
• Quick learner with the ability to adapt to changing priorities.

Physical Requirements

• Ability to safely lift and move boxes up to 35 lbs.
• Ability to stand, walk, bend, reach, and stoop for extended periods.
• Comfortable working in a retail and stockroom environment.

Additional Information

• Regular and predictable attendance is required.
• Successful completion of required training (OJT and/or classroom training) is a contingency for assignment.
• Overtime may be required periodically.
• Interview Process: Phone interview followed by an onsite interview.