UAT IVR Testing

Syntricate Technologies

Jacksonville, FL

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Best Practices, Black Box Testing, Bug Tracking/Defect Management, Business Analysis, Commercial Loans, Communication Skills, Debugging Skills, Documentation, Functional Testing, Genesys Solutions, Interpersonal Skills, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance Methodology, Quality Metrics, Requirements Management, Research Skills, Salesforce.com, Software Testing, Team Player, Technical Writing, Test Automation, Test Case, Test Plan/Schedule, Test Scripts, Test Tools, Testing, Time Management, User Documentation, Voice Response Systems, White Box Testing, Writing Skills

LOCATION

Jacksonville, FL

POSTED

30+ days ago

Required Skills: At least 8+ years of hands on experience in functional / UAT testing Proficient in various testing techniques like black-box, white-box, boundary value, business functional verification. Ability to create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities Execute Test scripts for systems according to business functionality and requirements manually. Automation test execution is a bonus. Familiarity with defect tracking tools and processes to effectively report and manage defects / issues. Knowledge in Agile methodologies Domain knowledge of Commercial Lending and/or testing Salesforce systems is a bonus Solid analytical and research skills, and use of good judgment in decision making and sense of urgency for high priority issues Strong interpersonal, written and verbal communication, including technical writing skills Experience authoring professional documentation and incorporating feedback Ability to handle multiple priorities and deadlines effectively and efficiently Excellent communication skills to collaborate with developers, business analysts, and stakeholders to understand requirements and effectively convey testing results. For IVR Testing: Hands on experience testing Interactive Voice response system and tool knowledge to test IVR. Experience in Genesys is preferred Working experience in voice/dtmf, routing, inbound/outbound Experience verifying the logic of the Call Flow and requirements Review and analyze business functionality specifications. Develop detailed functional test plans and test cases based on requirements. Create manual test scripts. Execute test cases and analyze results to identify defects. Executing automation test cases in long term6. Document test proof and update test results with pass/fail in test management tool Document and report defects to the development team Collaborate with the development team to resolve issues and retest the software. Participate in sprint discussions and meetings Ensure that the software adheres to quality standards and follows best practices. Participate in team meetings to provide feedback on the software and testing process.

About the Company

Syntricate Technologies

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