UC Cisco Voice Engineer - Webex Contact Center

Job Title: UC Cisco Voice Engineer - Webex Contact Center 

Location: Remote with occasional onsite client visits (CO, NM, AZ, UT, or NC)
Employment Type: Full‑Time Employee

Contact: Brian Merin; 215-913-8857;bmerin@judge.com 

Position Overview:

We are hiring a full‑time WebEx Contact Center / WebEx Calling Engineer to join our growing engineering team. This role is ideal for a hands‑on UC/Contact Center professional who wants long‑term ownership of enterprise environments, ongoing optimization work, and a consultative relationship with customers.

This is a remote role with occasional onsite client visits across Colorado, New Mexico, Arizona, Utah, and North Carolina.

What You’ll Do:

• Serve as a long‑term technical owner for WebEx Contact Center and WebEx Calling environments
• Design, deploy, and support enterprise‑scale cloud contact center and calling solutions
• Lead new implementations, migrations, upgrades, and enhancements from legacy platforms
• Configure IVRs, call flows, routing logic, queues, agents, and integrations
• Collaborate cross‑functionally with network, security, and application teams
• Diagnose and resolve complex UC/contact center issues across voice, network, and cloud layers
• Provide ongoing optimization, performance tuning, and best‑practice guidance
• Create and maintain standards‑based documentation, diagrams, and runbooks
• Participate in client meetings, technical workshops, and occasional onsite engagements
• Act as a trusted advisor, helping customers align technology with business outcomes

Required Qualifications

• 3+ years of hands‑on experience with Cisco WebEx Contact Center
• Strong implementation and support experience with WebEx Calling
• Solid understanding of VoIP, SIP, call routing, and QoS
• Experience working in cloud‑based UC and Contact Center environments
• Proven ability to troubleshoot complex technical issues end‑to‑end
• Strong communication and client‑facing skills
• Willingness to travel occasionally to client sites (CO, NM, AZ, UT, or NC)

Preferred Qualifications

• Experience with Cisco UC technologies (CUCM, CUBE, UCCX, or related platforms)
• Contact center migration experience from on‑prem or hybrid environments
• CRM and third‑party integrations (Salesforce, ServiceNow, etc.)
• Cisco certifications (CCNA/CCNP Collaboration, WebEx, Contact Center)
• Background in consulting, professional services, or MSP environments

Why This Role

• Full‑time stability with long‑term platform ownership
• Exposure to modern cloud‑first UC and Contact Center architectures
• Remote‑first model with limited, purposeful travel
• Career growth into senior engineer or architect paths
• Work with enterprise customers on strategic, high‑impact projects

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.