UKG Ready HR Lead

We Are:

We are a global collective of innovators, applying "the New" every day to improve the way the world works and lives. "New" is not simply staying ahead of the curve-it's redefining it. We operate at the intersection of the impossible and the transformative, turning bold ideas into meaningful outcomes where they matter most.

Join us to help clients unlock hidden value and deliver innovative, impactful solutions. With access to cutting-edge tools, continuous learning opportunities, and a global network of diverse talent, we drive success through a modern business architecture that challenges conventional practices. Our expertise spans more than 40 industries across 120+ countries, impacting millions of lives every day.

You Are:

An experienced UKG HR Lead with a strong track record of delivery, a passion for continuous learning, and a drive to grow and scale our Technology & Operations (T&O) UKG business. You bring deep functional expertise, leadership capability, and a proactive mindset to support both clients and internal teams.

The Work:

As a UKG HR Lead & Escalation Manager, you will partner closely with cross-functional teams to help clients fully realize the value of their workforce management investment. You will play a key role in guiding operations, improving processes, and ensuring governance and compliance across client environments.

Your responsibilities will include:

• Supporting and enabling team members to deliver high-quality solutions
• Leading the rollout of new processes and identifying opportunities to improve existing workflows
• Conducting audits to drive efficiency, accuracy, and compliance
• Maintaining governance standards and facilitating administrative oversight

Job Responsibilities:

Functional Knowledge:

• Strong experience with HR processes

Escalation Management:

• Ability to support all aspects of configuration, implementation, enhancement, and escalations

Documentation & Training:

• Develop comprehensive functional and technical documentation, including training materials and implementation plans

Data Analysis & Communication:

• Analyze complex data sets and present insights in a clear, compelling manner to stakeholders

Thought Leadership:

• Drive continuous improvement by developing new processes, methodologies, and tools based on practical experience and best practices

Team Development:

• Provide mentorship and knowledge transfer to consulting teams

Governance & Compliance:

• Lead escalation governance meetings and ensure all reporting and compliance requirements are met

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.