UMD One Stop Counselor

One Stop Counselors provide vital integrated student services to University students, families, faculty, staff, and other third parties in the main areas of student records and enrollment, billing, and financial aid. The One Stop Counselor position requires an in-depth understanding of and training on university, federal (i.e. FERPA law and FTI Guidelines and Procedures) and state policies regulating academic records, registration, financial aid, and student account billing. The One Stop Counselor works to support campus recruitment, retention, and graduation initiatives. Additionally, One Stop Counselors are equipped with knowledge of campus resources and services as they provide holistic counseling to students, families, staff /faculty, University of Minnesota system partners, and community members.

This position requires exceptional customer service abilities, innovative problem-solving mastery, excellent communication skills, independent professional judgment abilities, competent grasp of technology, a strong work ethic, and attention to detail. One Stop Counselors manage their own calendar along with meetings and appointments within regular scheduled working hours. This job requires a sensitivity, knowledge, and understanding to work effectively with people from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds.

Essential Job Functions:
Counseling and Advising (65%)

• Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public on a variety of issues to include records, registration, financial aid, financial wellness and billing
• Make recommendations and referrals to other campus partners and community services
• Maintain FERPA and FTI (Federal Tax Return Information) guidelines and procedures. Explain federal, state, and University policies and procedures and suggest changes to improve processes
• Use independent and professional judgment to manage and communicate form intake, evaluation, and processing such as late registration appeals, late payment appeals, student service fee waiver requests, Satisfactory Academic Progress Appeals, emergency fund requests, enrollment verifications, etc.
• Utilize a variety of software and programs including but not limited to PeopleSoft, Salesforce, APLUS, Perspective Content, and Slate to provide services to customers
• Provide start-to-finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance
• Engage in continuous improvement practices by looking for ways to improve service to students
• Provides financial wellness education to students and families while discussing loans, payment options and budgeting

Program Support (25%)

• Support programming, outreach, and targeted interventions aligned with institutional retention, completion, and student success priorities
• Carry out assigned duties and projects. Examples typically include responsibility for specific services & processes as well as assistance with events, presentations, outreach, student success initiatives, programs, training initiatives, social media, and ad hoc projects
• Serve as outreach liaison for assigned collegiate units and departments including but not limited to collegiate advising offices, financial aid, Office of the Registrar, etc.
• Provide counsel to professional and student staff and bring forward student issues and concerns
• Foster and support Bulldog Resource Center initiatives

Committees and Other Duties as Assigned (10%)

• Serve on campus or professional organization committees and work groups as assigned/elected
• Participate in professional development activities
• Continually stays current with in-depth knowledge and technical expertise of several subject areas including: registration, student records, financial aid, student billing, and student success
• Actively support UMD Campus Goal #2, create a positive and inclusive campus climate for all by advancing equity, diversity, and social justice
• Complete other duties as assigned
  

Required Qualifications:

• BA/BS with at least two years of related experience including one year of experience in a customer service related field, or a combination or related education and work experience to equal six years
• Ability to analyze and interpret guidelines and data and make independent decisions

Preferred Qualifications:

• BA/BS with at least four or more years of direct experience in higher education or customer service. Experience with Customer Relationship Management software, Microsoft Office, and Google Workspace
• Professional development relating to DEI (Diversity, Equity, and Inclusion) efforts
• Understanding of FERPA and FTI (Federal Tax Information) guidelines and procedures as related to financial aid, student accounts and student records
• Experience assisting students with financial aid, registration, and student accounts receivable
• Excellent oral and written communications skills; ability to write clear, concise letters using effective writing skills
• Proven ability to work effectively as a team member
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment
• Ability to be flexible with daily and seasonal scheduling changes
• Ability to think independently, handle stress, and work with confidential student data
  

Pay Rate: $22.08 hr ($45,926.40 annually)

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Priority consideration will be given to applications received before May 15,2026.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).