Unarmed Security Officer
Company Overview
Servexo USA delivers comprehensive security solutions through highly-trained personnel, advanced technology, and state-of-the-art equipment. We specialize in serving sectors such as healthcare, government, corporate, education, and utilities, committed to providing reliable protection and exceptional service.
Pay rate: 18.48 ph
Location: Oconomowoc VA Clinic
Address: 1289 Olympia Fields Drive, Oconomowoc, WI 53066
Position Summary
Servexo Protective Services is seeking a professional and customer-focused Security Officer to provide security services at the Oconomowoc VA Clinic. The Security Officer is responsible for maintaining a safe and secure environment for veterans, visitors, employees, and government property through proactive patrols, policy enforcement, alarm monitoring, incident response, and detailed documentation. This position requires continuous standing and walking throughout the assigned shift. Based on the clinic contract requirements, the role includes hourly tours, alarm testing, surveillance monitoring, and coordination with local law enforcement and VA Police Services.
Duties and Responsibilities
Patrol and Security Presence
- Conduct continuous foot patrols throughout the clinic and surrounding property.
- Perform and document hourly security tours in the daily activity log.
- Complete a full facility walkthrough, including restrooms, before securing the building at the end of each day.
- Maintain a visible security presence to deter unauthorized activities and promote safety.
- Provide exceptional customer service to veterans, visitors, and staff.
- Enforce clinic policies, including smoking and parking regulations.
- Address policy violations professionally and courteously.
- Assist visitors with directions and general inquiries.
- Respond to emergencies, disturbances, suspicious activity, and security-related incidents.
- Contact the Oconomowoc Police Department whenever law enforcement assistance is required.
- Complete incident reports accurately and promptly.
- Notify Milwaukee VA Police Service of incidents and provide required follow-up communications.
- Monitor the Security Escort wireless panic alarm system.
- Respond to panic alarm activations and assess the situation.
- Coordinate monthly panic alarm testing and maintain documentation.
- Report alarm system deficiencies to Milwaukee VA Police Service.
- Coordinate monthly intrusion alarm testing with designated VA personnel
- Monitor the Milestone camera surveillance system.
- Conduct weekly testing of camera functionality, including pan, tilt, zoom, and recording features.
- Report any camera malfunctions or maintenance requirements immediately.
- Maintain accurate and timely daily activity logs.
- Complete incident and security reports as required.
- Submit all logs and reports to the Security Supervisor.
- Ensure documentation complies with contract requirements and company standards.
Minimum Qualifications
- High School Diploma or GED.
- Excellent customer service and communication skills.
- Ability to write clear and accurate reports.
- Ability to work independently and exercise sound judgment.
- Ability to pass all applicable background screening requirements.
- Prior security, military, law enforcement, healthcare security, or customer service experience preferred.
Physical Requirements
- Ability to stand and walk continuously for extended periods.
- Ability to conduct security patrols and building inspections.
- Ability to respond rapidly to emergency situations.
- Ability to occasionally climb stairs, bend, stoop, and lift up to 25 pounds.
Preferred Qualifications
- Current Wisconsin Security License (if required by state law).
- Previous healthcare, government, or Veterans Affairs security experience.
- CPR, AED, and First Aid certification.