Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Follow Through, Insurance, Insurance Documentation, Interpersonal Skills, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Risk, Telephone Skills, Time Management, Underwriting, Writing Skills
Benefits/Perks
- Competitive Pay
- Medical/401(k)
- Professional Development
Responsibilities
- Answer phones and direct calls
- Process certificates of insurance
- Confer with customers regarding Notices of Cancellation
- Various responsibilities involving customer care
- Maintain activity log in the agency management system
Qualifications
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills
- Possess attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
- AMS-360 experience and knowledge of personal and commercial insurance a plus
O
OVATION RISK PLANNERS INC