UNEMPLOYMENT INSURANCE REPRESENTATIVE 1
Salary
$44,370.00 - $64,414.80 Annually
Location
Carson City
Job Type
Underfill Full-Time
Job Number
2026-03212
Department
DETR - EMPLOYMENT SECURITY
Opening Date
07/24/2026
Closing Date
7/31/2026 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
D
Max Number of Applicants
50
Salary Grade
26
Full Physical Address of Position (City, State, Zip)
Carson City, NV
Job Summary
This position will be located in the Carson City office of the Department of Employment, Training and Rehabilitation. Incumbents will work as Claims Examiners in a call center environment answering calls from people wishing to file unemployment insurance claims. Office hours Monday-Friday, 8:00 a.m. to 5:00 p.m. Incumbents receive and process initial, additional, obstructed, extended claims, and overpayments for unemployment insurance benefits. They will also interview claimants to verify the accuracy of claims information entered in the computer database; verify wages reported by employers; request additional monetary and non-monetary information necessary to determine eligibility; identify the type of claim to be filed; identify potential issues which may result in disqualification of benefits; document required information in the claimants computer file; calculate and advise claimants of options available for collecting benefits and of benefit rights and eligibility obligations; respond to inquiries from employers and claimants in accordance with statutory requirements; and refer claimants to other services available within the agency and community for training, job search assistance and social services.
Unemployment Insurance Representatives perform a broad variety of activities related to the timely and accurate processing and payment of unemployment insurance benefit claims. Typical duties include receiving and processing new and reopened unemployment claims over the telephone; identifying and resolving issues; factfinding and writing decisions concerning entitlement to benefits and tax rulings for base period employers; investigating claims paid for quality control, fraud detection and overpayment recovery; processing and responding to questions from employers, the general public and other agencies seeking information regarding unemployment insurance benefits; and performing related duties as assigned.
Essential Qualifications
Graduation from high school or equivalent education and two years of experience which included reading and applying written policies, procedures and instructions; performing basic mathematical computations; interviewing individuals to obtain and provide information; assisting customers; comparing data and identifying discrepancies; and using personal computers to enter and retrieve data; OR a Bachelors degree in social or behavioral science, business administration or related field; OR an equivalent combination of education and experience.
Job Duties
Unemployment Insurance Representatives process all aspects and types of unemployment insurance claims including regular unemployment insurance, federal worker, ex-military, combined wage, interstate, Trade Readjustment Act, obstructed claims, employer charging, and provide other related services such as quality assurance and overpayment investigation and collection. Positions allocated to this series typically specialize in one area of service delivery but must have knowledge of all areas of unemployment insurance regulations, policies, procedures and processes.
In order to be reallocated from one level in the series to a higher level, an incumbent must spend the preponderance of time performing higher-level duties. Some incumbents may perform one or two higher-level duties, but this does not provide the basis for reallocation to the higher level. The duty statements listed are intended to be representative of the level, but all classification factors must be considered in relation to the duties assigned to a position in order to determine the appropriate classification.
Incumbents at this level work under close supervision and receive classroom and on-the-job training in the receipt and processing of all types of initial and ongoing unemployment insurance claims. One year of experience as an Unemployment Insurance Representative I in Nevada State service provides for semi-automatic progression to the next level with the approval of the appointing authority.
Knowledge, Skills, and Abilities
Working knowledge of: math computations including addition, subtraction, multiplication and division of whole numbers.
General knowledge of: English grammar, punctuation, sentence structure and vocabulary; modern office practices, procedures and equipment; interviewing techniques necessary to elicit accurate and factual information; operation and use of word processing and other associated business software; telephone techniques and etiquette; basic elements of customer service.
Ability to: read and follow written instructions; compare information or data to identify discrepancies and inconsistencies; speak clearly and distinctly on the telephone; sit for long periods of time, receive information over the telephone; perform mathematical calculations; listen attentively and record information; effectively interact with persons from varying social, economic and cultural backgrounds.
Skill in: operating a personal computer to enter, retrieve and process data.
Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Benefits include:
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
The following are legal holidays:
January 1.............................................. New Years Day
Third Monday in January.................. Martin Luther King, Jr.s Birthday
Third Monday in February................ Washington's Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
Do you have any of the following?
02
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?
Required Question
Employer State of Nevada (NV)
Address See Above for Agency Information
See Above for Posting Location, Nevada, 89701
Website https://nvjobs.nv.gov