Unified Comm Administrator

GovCIO is currently hiring for a UC Administrator to provide extensive unified communications expertise in support of the AF SCI network. This position will be located in San Antonio, TX and will be an onsite only position.

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.

• Understand and assess the current AF SCI Enterprise Unified Communication business processes, tools and operating model
• Understand the UC Enterprise customer requirements, challenges and business objectives, and translate them into solution designs based
• Implement, configure and optimize the AF SCI UC solutions, automate business workflows on the platform
• Perform acceptance testing, transition and knowledge transfer to customers and stakeholders
• Monitors system performance and implements performance tuning.
• Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements

Specifically, this position will:

• Serve as administrator for Enterprise UC platform
• Submit formal security patch implementation requests IAW CCMP
• Have an understanding and knowledge of UC best practices and business process analysis and design
• Possess soft skills to lead, communicate, negotiation, focus on details, prioritization, decision-making, presentation and a strong analytical and problem-solving skill
• Provide over-the-shoulder mentoring for Unified Communication to USG personnel
• Develop and document Standard Operating Procedures

High School with 9+ years (or commensurate experience)

Required Skills and Experience

• Clearance:  TS SCI

• At least 2 years working with unified communication solutions
• Extensive experience with the Cisco Unified Communications Manager (CUCM) and Cisco IP Phones, Cisco WEBEX Desk/Room and voice enabled Jabber clients
• Excellent time management and organizational skills
• Proven ability to coordinate with stakeholders and collaborate with other team members
• Excellent verbal/written communication skills
• Current CompTIA Security+ certification
• Current Cisco Certified Network Associate certification