Unified Communications Tech

StratAcuity Staffing Partners Inc

Lancaster, PA

JOB DETAILS
SALARY
$30–$40 Per Hour
SKILLS
Apple Macs, Avaya Software, Career Counseling, Communication Skills, Communication Systems, Communications Engineering, Customer Support/Service, Genetics, Healthcare, Identify Issues, Information Technology & Information Systems, Legal, On Call, On Site Support, Organizational Skills, PBX (Private Branch eXchange), Power Outages, Problem Solving Skills, Systems Administration/Management, Team Player, Telecommunications, Telephony, Unified Communications, Voice Applications
LOCATION
Lancaster, PA
POSTED
1 day ago

Job#: 3039779

Job Description:

Unified Communications Tech

Location: Lancaster, Pennsylvania (Onsite)

Role Overview

We are seeking a Unified Communications Technician to provide hands-on support for a unified communications and telephony environment. This role focuses on day-to-day telecom support, site-based troubleshooting, and assisting with projects and system go-lives. The position involves working at a primary site and supporting nearby facilities within a small radius.

Key Responsibilities

  • Provide on-site support for unified communications and telephony systems in a PBX environment.
  • Troubleshoot and resolve issues including phone outages, reboots, registrations, and queue setups.
  • Assist with go-lives, projects, and system changes (MAC work).
  • Support power outage recovery and telecom restoration efforts.
  • Perform hands-on device support and system configurations.
  • Work with UC engineers and broader infrastructure teams as needed.

Required Qualifications

  • Experience with telecom, voice systems, or unified communications support.
  • Hands-on troubleshooting skills for phones, connectivity, and user issues.
  • Ability to work onsite and support multiple nearby facilities.
  • A willingness to learn and adapt to new systems.
  • Good communication and team collaboration skills.

Preferred Qualifications

  • Prior experience with Avaya systems.
  • Experience working in enterprise or healthcare environments.
  • Exposure to PBX systems or telephony infrastructure.

Work Environment

The successful candidate will join a team that is open to training and developing the right individual. We are looking for a strong team fit with a positive, learnable attitude. The role requires a reliable, team-oriented, and responsive technician who is comfortable with onsite work and physical troubleshooting during incidents or outages.

Schedule & Logistics

  • Core hours are Monday-Friday, 7:00 AM - 5:00 PM.
  • An on-call rotation begins after 90 days.
  • Travel is localized and limited to facilities within a small radius of the primary site.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Philadelphia, PA, US

Job Type:

Engineering and Technicians

Date Posted:

June 25, 2026

Pay Range:

$30 - $40 per hour

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About the Company

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StratAcuity Staffing Partners Inc