Call Routing, Communication Skills, Defense Intelligence, Desktop PC, Equipment Maintenance/Repair, Help Desk, Hybrid Cloud, Identify Issues, Internet Security, Leading Edge Technology, Microsoft Product Family, Microsoft Windows Phone, PSTN (Public Switched Telephone Network), Problem Solving Skills, Public Safety, SIP (Session Initiation Protocol), Safety/Work Safety, Support Documentation, Team Player, Technical Support, Technical Writing, Telecommunications, Telecommunications Equipment, Telephone Skills, Telephony, Testing, Unified Communications, Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS ), VoIP (Voice over IP), Windows PowerShell
Tyto Athene is looking for a Unified Communications (UC) Engineer to support a critical initiative to support our Federal customer's migration from a legacy telephony systems to Microsoft Teams. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Responsibilities:
- Planning and supporting deployment of Microsoft Teams-based UC solutions.
- Setting up and managing call queues, auto attendants, and other telephony features
- Configuring and supporting MS Teams for different devices, including desktop phones, especially Poly CCX models. This includes setting up phone Configuration Profiles, Common Area Phones, Zero touch login.
- Diagnosing and resolving issues related to MS Teams including call quality problems, call routing issues, and device connectivity problems.
- Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
- Engineering support during deployment.
- Troubleshooting issues, including diagnosing SIP reaces and call ladders.
- Other Duties as Assigned
Qualifications:
Required:
- Strong understanding of VoIP telecommunications environments
- Strong understanding of Microsoft Teams-based solutions, including Direct Routing, PSTN connectivity, and call queues.
- Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
- Experience troubleshooting Teams and telecommunications solutions.
- Architecture and technical support documentation skills
- Good communication skills
- BS or equivalent experience with telecommunications services.
- At least (3) years of experience administering Microsoft Teams.
Primary Product Knowledge:
- Microsoft Admin Center, Entra, Intune, Teams Admin Center, PowerShell.
Clearance:
- Public Trust (Suitability)
Location:
- Must be willing to work at customer site in Baltimore, MD
About Tyto Athene:
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.