Unit Assistant - Pre Surgical

Exciting Opportunity at MSK:We are seeking Unit Assistants to become a part of our team of dedicated professionals! We believe that acting as a liaison between patients, guests, and Memorial Sloan Kettering staff isan important rolewith a significant impact onthe patientexperience. As a Unit Assistant in the Pre Surgical Unit, you will ensure the accuracy andtimelyimplementation of orders, the coordination of services, and responsiveness to patient inquiries in a professional manner. You have experience working with complementary teams,possessstrong critical thinking skills, take an analytical approach to problem-solving,anda proven ability toexhibitinitiative.

Role Overview:

• Respond to patient'sinquiresand requests by providing great customer service and coordinating with Memorial Sloan Kettering staff

• Handle stressful situations and think on your feet to solve problems efficiently using good judgment and knowledge of internal systems and protocols

• Multitask and partner with clinical staff to ensure patients' needs are addressed efficiently

• Maintain a positive attitude and considerate demeanor when partnering with patients and the clinical team

• Play a vital role when providing administrative support to the entire unit

• Manage complex computer systems tomaintainpatient flow throughout the unit

Key Qualifications:

• Excellentcostumerservices skills,communication, organization, and intermediate computer skills.

• A minimum of 2 years of experience as a secretary or Medical Assistant in a healthcare setting preferred

Core Skills:

• Effective communication skills with the ability to figure out how best to reach difference audiences

• Desire to work as part of acare-giving, patient-centered team, capable of building strong relationships and delivering patient-centric solutions

• Excellent problem-solving abilities, wantingtakeinitiative in new situations and take on tough challenges with a sense of urgency, high energy, and enthusiasm

• Relationship-building skills with the ability to understand and deliver customer-centric solutions

Additional Information:

• Location: 1275 York Avenue, New York, NY

• Schedule:5 x 8 hours flexed between 12noon to 8pm Monday through Saturday (rotating weekend schedule).

• Reporting to: Nurse Leader

Helpful Links:

• Compensation Philosophy

• Benefits