At Good Shepherd Rehabilitation, we have a common goal: to help patients and residents reach their greatest potential. We have been dedicated to doing just that from the day our founders welcomed their first resident in 1908. Advancing the field of rehabilitation and enhancing the lives of people with disabilities has been ingrained in our DNA ever since. With more than 60 locations in Pennsylvania and New Jersey, including the leading-edge Good Shepherd Rehabilitation Hospital in Center Valley, Pa., we specialize in treating the full range of major and minor injuries, complex illnesses and chronic conditions for patients and residents of all ages and abilities. We transform lives through our curiosity, creativity, expertise and innovation all so that patients can take control and move forward on the path to independence.
JOB SUMMARY
Supports patient care delivery by providing clerical services.
ESSENTIAL FUNCTIONS
PROMOTES PATIENT CARE • Responds to patient requests and insures follow-up obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital associates. • Promotes customer service by greeting visitors, in person or on the telephone, answering inquiries, relaying calls to patients, giving directions, and referring inquiries to nursing and physician staff.
PROMOTES CUSTOMER SERVICE • Greet visitors, in person or on the telephone, answering inquiries, relaying calls to patients, giving directions, and referring inquiries to nursing and physician staff.
COMMUNICATES/PROVIDES INFORMATION • Answers questions and requests and relays information accurately. • Adequately communicates to staff on all shifts.
ESTABLISHES PATIENT RECORD • Prepares medical record, completing patient identification information, if applicable.
TRANSCRIPTION AND MAINTENANCE OF PATIENT RECORDS • Accurately transcribes physician orders. • Notifies RN of STAT orders. • Uses acceptable abbreviations. • Accurately completes all necessary requisitions for diagnostic tests, either manually or by computer. • Scans any signed documents into the EMR as necessary. • Makes appropriate copies of medical records for diagnostic tests and consults. • Verifies physician privileges. • Checks chart for orders after physicians leave unit and notifies Nursing staff that new orders have been entered. • Checks EMR at the completion of shift for orders needing to be signed off.
ARRANGES DISCHARGES/PATIENT APPOINTMENTS • Enters patient discharge in computer system and notifies patient transport service for appointments as needed.
MAINTAINS PATIENT CONFIDENCE AND ORGANIZATIONAL CONFIDENTIALITY • Keeps information confidential.
MAINTAINS SAFE AND CLEAN WORKING ENVIRONMENT • Complying with procedures, rules, and regulations, adhering to infection control policies and protocols. • Maintains unit operations and efficiency by following policies and procedures, reporting needed changes, completing work orders, cleaning and restocking equipment, and assisting with cleaning and monitoring of equipment. • Maintains rental equipment log for unit and reports to unit on time, ready to meet the responsibilities of the position and punches in and out as per Good Shepherd policy and maintains time sheet as necessary.
MAINTAINS UNIT SUPPLIES • Special orders formulas for incoming or current patients. • Orders additional items for patients needs. • SYNAGIS • Contacts insurance companies for preauthorization, which can take up to 24 to 48 hours. • Once authorization is completed, patient information is sent to insurance company. • Once approved, the script is sent to specialty pharmacy. • Communicates with providers when synagis are being delivered. • Keeps track of synagis monthly, for example, patient received first dose in October 5th, moving forward, their next one will be the 5th of every month. • Refill authorization forms get completed and sent over to specialty pharmacy.
CUDDLE PROGRAM (PEDIATRICS ONLY) • Cuddlers will call unit secretaries to see if there are any patients in need of cuddlers. • Set up a schedule for them when coming into the unit. • Assigning them to a patient. • If the patient is no longer available, the schedule is revised, and they are given other duties, for example, cuddlers can be reassigned to help clean toys or read books to other patients.
MAINTAINS UNIT SUPPLIES INVENTORY • Checks stock to determine inventory level. • Anticipates needed supplies. • Places and expedites orders for supplies. • Verifies receipt of supplies. • Orders inventory only as needed.
KEEPS UNIT EQUIPMENT OPERATIONAL • Follows manufacturers instructions and established procedures. • Removes defective equipment and calls for repairs.
MAINTAINS CONTINUITY AMONG WORK TEAMS - CONTRIBUTES TO TEAM EFFORT • Contributes to a positive working environment and maintains effective work relationships with all hospital associates. • Attends and contributes positively in unit and departmental meetings. • Participates in committee meetings, performance improvement projects, quality improvement. • Demonstrates flexibility in response to change. • Acts as support personnel to allow other associates to complete their responsibilities. • Attendance is maintained. • Demonstrates on-going participation in continuing education by completing mandatory educational requirements. • Identifies and addresses learning needs.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education High School Diploma required
Work Experience Previous clerical experience preferred
Licenses / Certifications Basic Life Support / CPR, as a healthcare provider, per the American Heart Association, required within first 30 days of hire