Unit Clerk - Monitored - Intermediate Care Unit (Full-Time)

Provide care and close supervision of patients. Document patient behaviors provide crisis intervention as necessary and implement individualized treatment plans while following Billings Clinic policies and procedures. Work as part of the interdisciplinary team and assist in maintaining a safe environment for both patients and staff.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks.
• Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination.
• Effectively utilize phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
• Interacts promptly with a polite, courteous and helpful disposition to assists patients/residents, family members, visitors and the interdisciplinary care team.
• Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care.
• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
• Assists with limited patient/resident care duties such answering call lights, responding to alarms and delivering trays.
• Observes patient monitor and reports changes to patient's nurse. Can identify life threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patient's rhythm and CPR status.
• Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
• Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.
• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Knowledge, Skills and Abilities

• Billings Clinic Corporate Compliance Program
• Billings Clinic Code of Business Conduct
• HIPAA and confidentiality requirements
• Patients'/residents' rights
• Medical terminology
• Electronic Computer applications, for Billings Clinic computer systems and personal computers
• Regulatory standards (e.g. JCAHO, OSHA)
• Common policies and procedures, both departmental and organizational
• Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds
• Verbal and written communication
• Phone systems and telephone communications
• Rhythm interpretations in monitored areas
• Interact professionally and effectively with the public and interdisciplinary care team
• Perform basic clerical work that may include ordering supplies, assembling charts, organizing, stocking or quality checks.
• Concentrate and pay close attention to detail when working to ensure attention to detail and accuracy.
• Sit for prolonged periods of time
• Utilize time management and organization concepts to maximize tasks efficiently
• Maintain flexibility to adapt to a variety of workload assignments and/or interruptions
• Recognize safety hazards and initiate appropriate preventative actions
• Incorporate cultural diversity and age appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric
• To lift, push and pull up to 50 pounds unassisted
• Moderate complexity in prioritizing work load.
• Requires ability to handle frequent interruptions with a high degree of stress.

Minimum Qualifications

Education

• High School Diploma or GED

Experience

• Six months CNA experience in performing patient/resident care in a health care institution, preferred.

Certifications and Licenses

• Completion of medical terminology course
• Current Montana license as a Certified Nursing Assistant