Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
THIS IS A COLLECTIVE BARGAINING UNIT POSITION
The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.
Essential Job Functions
Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures. Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the callers needs. Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Maintains daily unit worksheet (ADT board). Maintains Social Service log.
Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.
Answers patient call lights courteously and quickly addresses the patients needs.
Transports ambulatory/wheelchair patients as directed by the RN.
Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates. Locates patients nurse for physician when necessary.
Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel. Maintains paper-light chart. Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit. Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy. Enters patient billing as required.
Employment Qualifications
Preferred Education: High School Diploma or GED
Licensure/Certification Required: Medical Terminology course or completion within one year. Heart Saver.
Minimum Qualifications
Minimum Years and Type of Experience: Previous experience working in hospital setting. Previous unit clerk experience or equivalent preferred.
Other Knowledge, Skills and Abilities Required: Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.
Other Knowledge, Skills and Abilities Preferred: Computer literacy (charting, emails, and other documentation).
Working Conditions
Periods of high stress and fluctuating workloads may occur.
May be exposed to physical altercations and verbal abuse.
May be required to use physical restraints.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids. *
May be exposed to human blood and other potentially infectious materials. *
May have periods of constant interruptions.
Other: Ability to work overtime as needed.
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Med/Surg Oncology Unit - St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
Mercy Health is part of Bon Secours Mercy Health (BSMHealth.org,) one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017. The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit.