Meet and greet customers as they enter the department or facility.
Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customers needs.
Open new personal or business accounts, including:
Accurately prepare all related documentation.
Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests.
Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts.
Accurately and efficiently process and record teller transactions for Bank customers, including:
Verify and balance cash drawer daily.
Assist in identifying cash shortages.
Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery.
Understand and comply with loss control measures by maintaining cash drawer within prescribed limits.
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers.
Actively participate in the Retail sales program:
Make referrals to other business units for traditional and non-traditional banking products and services.
Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, EDD, POF, OFAC, etc.), evidenced by appropriate application of these regulations in day-to-day operations.
Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone, and facilitating a welcoming and customer-focused environment.
May be assigned vault balancing responsibilities.
Assist others in the department or facility as needed and/or directed.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.