Universal Banker

Position Description

Title: Universal Banker (UB)

Grade: 04

Division: Community Banking

Job Code: RET402

Reports To: Varies

FLSA Status: Non-Exempt

Objective of Position:

The Universal Banker is responsible for conducting teller and cash vault transactions in an accurate and timely manner. This role provides sales and servicing of all bank products and services. The Universal Banker will work with the operations and sales team to achieve deposit, business, and consumer relationship growth while providing operational support and exceptional customer service.

The UB may be requested to provide support at other branch locations as business needs arise, including but not limited to staffing shortages due to PTO, unscheduled absences, or leaves, high customer volume, or special events. A professional image as outlined in the Byline Bank Employee Handbook is required.

Duties and Responsibilities:

• Greets customers and direct incoming calls to appropriate staff.
• Accurately processes transactions and new account openings in a timely and professional manner.
• Constantly looks for ways to improve processes that will improve the customer's experience and communicate those ideas to Branch Management.
• Assesses and handles retail customers' banking needs and obtain and process customer/account information, including cash handling.
• Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
• Calls on potential or existing customers to develop new business by promoting our bank's services and products, with the goal of expanding relationships and bank profitability.
• Displays exceptional customer service and sales skills and maintains a professional attitude.
• Maintains accuracy and compliance in all account documentation.
• Minimizes risk of losses, including cash differences and other controllable losses.
• Maintains current knowledge of all Federal and State laws and regulations, along with the Bank's policies and procedures.
• Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• The incumbent also maintains current knowledge of competitor products, services, and current promotions.
• All other duties as assigned.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

• High School Degree or GED required.
• 3+ years of experience in a banking environment.
• 1+ years of experience as a teller, personal banker or universal banker is a plus.
• Must be detail oriented with excellent organizational skills.
• Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
• Strong knowledge of Microsoft Office preferred.
• Working knowledge of banking regulatory requirements.
• Knowledgeable about a wide variety of retail bank products and administrative support
• Strong time management skills and attention to detail.
• Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders.
• Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.
• Continue to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
• Must be able to lift 30 pounds.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The salary range for this position is $21.63 to $32.69. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you'll find a far-reaching choice of benefits and incentives.