Universal Banker

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve.  We take great pride in the relationships we build and the lives we impact.   We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest. 

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great.  Quality service is our #1 priority.
• Commitment: We do not shy away from accountability.  We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities.  We win when our customers win.

To learn more about us, visit www.firstnationalbanks.bank.

About the role

The Universal Banker (teller/banker hybrid) is responsible for driving deposit growth and ensuring customer satisfaction. This role floats between teller and banker duties, identifies deposit opportunities, and offers products and services that fulfill customer needs. He/she supports efforts to maximize deposit growth, sales, customer satisfaction, and minimize operational losses with a focus on deposit operations (no lending operations). The ideal candidate is curious, challenges processes, learns systems quickly, and is motivated by advancement and promotion.

This position is located in Sioux Falls, SD. This position is performed in the branch.

Compensation

This role's pay range is $18.00-20.50/hour, depending on applicable experience

What you will do

• Assist with customer transactions on the teller line, including cashing checks, accepting deposits and loan payments, processing withdrawals, etc.
• Open new consumer and small business deposit accounts accurately (CIP/KYC, disclosures, Reg CC holds) and set up debit cards, online and mobile banking.
• Proactively engage customers and conduct targeted outreach (follow-ups, CD maturities, new movers, community events) to grow deposits.
• Support deposit operations (no lending), including ACH and wire requests, stop payments, address/beneficiary changes, debit card replacements, and Reg E dispute intake.
• Maintain up-to-date knowledge of banking regulations to ensure the bank is in compliance with applicable laws (BSA/AML, Reg CC/E, privacy).
• Act as an escalation point for customer inquiries, using critical thinking and policy to reach the best decision; escalate BSA/AML red flags appropriately.
• Understand multiple areas of deposit banking and provide guidance in new accounts, ACH, wire transfers, online/mobile banking, and account maintenance.
• Utilize your ability to lead to bring bank staff together to execute our strategic plan; document and suggest process improvements that reduce risk and friction.
• Act as a strong team player and assist with a variety of tasks when required; maintain accurate cash and error-free account documentation.
• Understand the technical side of banking and the software utilized by bank staff; learn new systems quickly (core, digital banking, ACH/wire platforms, CRM).
• Performs other duties as assigned.

What you will need

• 0–2 years of experience in banking or customer-facing sales; banking experience preferred but not required.
• Understanding of banking regulations required; training provided.
• Experience with electronic banking desired and the ability to learn new systems quickly.
• Detail-oriented risk mitigator with accurate cash handling and documentation skills.
• Proven ability to identify opportunities targeted at deposit growth; sales experience preferred.
• Ability to work effectively in a very diverse environment with strong communication skills.
• Hard-working self-starter with curiosity to challenge processes and motivation for advancement into management.

What we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.