Universal Banker

Title

Universal Banker

About the Organization Superior National Bank approaches every day with the philosophy that we 'Grow Your Future.' Our employees are instrumental in helping us achieve that goal. As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement by staffing our locations with honest, hard-working people who truly care about one another, their customers, and our community.

If this describes a culture that appeals to you, we invite you to apply to join our team. Thank you for your interest in becoming a team member of Superior National Bank! Tags customer service, cash handling, deposits, verifications, account opening, balancing, vault management, relationship building, e-banking, online banking, community engagement, HELOC, loans, relationship banking, ACH, wires, bill pay, mobile banking EOE Statement Superior National Bank is an equal opportunity employer that does not discriminate on the basis of race, religion, national origin, ancestry, age, color, sex, gender, gender identity, gender expression, physical or mental disability, medical condition, pregnancy, military or veteran status, marital status, sexual orientation, genetic information or other characteristic protected by applicable law. If you have a disability that impairs your ability to be considered, interviewed or tested for a position, please let us know what accommodations you may require. Open Date 6/12/2026 Location Troy Description

Department: Retail Banking

Reports To: Branch Manager

Supervises: None

Last Updated: 11.20.2024

Summary: Serves as a point of contact for customer experience-related activity for the branch, including teller transactions as well as proactive sales and service, for personal and business customers.

Major Duties & Responsibilities:

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records

• Cash checks and process withdrawals after verification of signatures and balances

• Receive, verify, and enter loan and other payments

• Provide a complete range of customer services, including opening, maintaining, and closing accounts

• Count, check, package, and order coins and currency

• Balance cash drawer at the end of the shift/day

• Relationship Building:

• Drives branch growth through outbound prospecting and community engagement.

• Consults with and advises customers about all bank products and services.

• Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation.

• Interviews and gathers customer information, opens new deposit accounts.

• Creates an enhanced customer experience with an "all-in-one" approach to relationship building.

• Electronic Banking:

• Makes recommendations for personal and business electronic products, enrolling both personal and business customers

• Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.)

• Assists customer with self-service devices, whether in-person or remotely in a virtual capacity.

• Other duties as assigned.

Education, Experience & Requirements:

• Bachelor's or Associate's Degree in finance field preferred or related experience
• Successful completion of in-house training program
• Experience in a banking/lending environment preferred

Physical & Mental Demands:

• Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls
• Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail
• Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions
• Learn duties/tasks in a reasonable amount of time
• Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability

Full-Time/Part-Time Full-Time Number of Openings 1 Shift Days Req Number RET-26-00010 Category Retail Banking Hours per week 40

This position is currently accepting applications.

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