Universal Representative

Insight Credit Union is looking for a passionate trusted financial advisor who has the desire to provide an excellent service experience to our members.

A Universal Representative must Must be engaging, energetic, and personable to complete processes quickly while building a trusted financial
advisor relationship with members. Is passionate about servicing members and consistently delivers high volume
of sales production. Assists with teller transactions and account services. Time spent in various aspects of this
role will vary depending upon branch traffic and needs .

This position is located in our Wekiva Branch at:

2143 E. Semoran Blvd.
Apopka, FL 32703

Compensation & Benefits:

The position will provide a competitive hourly rate starting at $18.50 per hour . All of current open positions are Full Time which includes a comprehensive benefits package offering:

*Internal offers will be based on compensation policy.

• Medical, Dental, Vision

• Free and Voluntary Life and Disability Insurance

• 401k with match up and 100% vested

• Paid Time Off

• Birthdays Off

• Tuition Reimbursement

Schedule & Training:

Shift includes 32- 40 hours per week between Monday - Friday (8am - 6pm), Saturday (9am - 12pm). Hours will be based on the needs of the department. The position provides a training program at one of our training locations.

Responsibilities & Qualifications:

• Consistently produces a high volume of sales production while servicing both on the teller line and platform. Seeks to find opportunities to improve financial lives by offering products that will benefit the member. Consistently meets or exceeds credit union monthly, quarterly, and annual sales referral goals. Will be expected to refer deposit accounts, consumer loans, and general services. Will also be expected to refer mortgage and commercial loans to appropriate credit union departments. Identify future opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship.
• Receives and processes/posts member/nonmembers financial transactions, including deposits, withdrawals, and loan payments; sells money orders and gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions to include start of day and end of day reports. Assures that appropriate records are maintained. Researches and resolves any outages before reporting overage or shortages to management.
• Delivers exceptional member service by ensuring timely response to member and visitor requests. Initiates a warm and welcoming environment from the moment they enter the branch.
  Assess requests using consultative and needs-based discussions to determine the best servicing channel, i.e. teller line, branch lobby or video office. Guides the member seamlessly, through any process, sales, service, and any channel, phone, branch, OLB, mobile. Assists with initiating and completing a variety of services, including but not limited to account maintenance, debit card and check orders, wire transfers, ACH requests and fraud inquires. Will assist with handling vehicle title documents. May open new memberships and accounts depending upon branch traffic needs. Educate members about self-banking options including Online Banking, Mobile Banking, e- Statements, ATMs, and Remote Deposit Capture, as appropriate, and encourages member adoption. Approaches these activities with a consultative needs-based approach to identify and fulfill the best current solutions for the member. Provides timely information and quickly
  resolves and fulfills the requests.
• Handle outbound call lists weekly to increase member awareness of product offerings that best fit their financial needs. Assists in the call center queue, to include sms & chat, on a rotation basis when assigned.
• Assists management by ensuring that appropriate records are maintained and required reports are prepared, including but not limited to Check Hold Audits, Teller Cash Drawer Audits and Retention Records. Assists in maintaining cash over & short log and reports out of balance conditions according to procedure under the supervision of management. Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Opens and closes safe deposit boxes for members where applicable. Escorts members to their safe deposit box for entry. Adheres to all safe deposit box procedures. Responsible for maintaining cash machine where applicable. Responsible for branch opening and closing processes. Performs other job related duties as assigned.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Able to operate a 10-key calculator and computer keyboard.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear, sit or stand and walk or maneuver around the branch.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.

Insight Credit Union is an EO Employer, including Disability/Vets.

• Service customers with the highest of service standards
• Provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family
• Serve as a Branch Associate during high traffic hours to ensure an exceptional customer experience and will focus on sales during non-peak hours to maximize sales production
• Applying information from policies and procedures and communicates with internal/external partners for guidance
• Settle ATM work or Vault cash as a custodian
• Verify specific customer information (.
  e.
  spelling of name, correct address, phone, account number, size of order)
• Maintain and call on a client book of business
• Provide a variety of services involving receiving and paying out money, maintaining accurate records of all transactions and developing/retaining long-term and profitable customer relationships
• Provide superior customer service by processing customer transactions
• Solve operational issues in a timely and efficient manner
• Maintain a thorough knowledge of Customer Service policies and procedures to ensure that customer issues are handled in a professional, efficient manner to satisfy the customer
• Resolve issues pertaining to customer loans, seeking help
• Manage Risk - Basic Experience
• Recommend investment and insurance solutions
• Utilize communication opportunities to offer additional bank services and products
• Maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community
• Maintain environmental integrity and esthetics - ensure all areas are
• Selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care
• Establish new banking relationships with customers insuring are offered all the products and services that are appropriate given financial needs
• Prepare tray setups for dental procedures and maintain adequate supply levels in each operatory