GENERAL PURPOSE SUMMARY
Responsible for delivering consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently while adhering to defined cash limits bank policy and procedures. The position actively learns about and demonstrates knowledge of bank products and services through identifying and then promoting bank products and services that meet the customers banking needs. Expected to maintain a balanced cash drawer and become skilled in the ability to build customer relationships and embrace the banks vision to enhance the customer experience by performing the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience. • Maintains comprehensive knowledge of all consumer products and services and demonstrates use of consumer digital platforms. • Confidently engages customers in conversations about banking needs to identify cross-sell opportunities of additional bank services to strengthen and expand customer relationships. • Provides excellent customer service by providing explanations on account-related questions and services. • Identifies opportunities to refer customers to an FNBA specialist.
PROCESSING TRANSACTIONS
• Accepts and accurately processes all financial transactions following established procedures, which may include incoming mail, night depository transactions, and mailed requests to close accounts. • Maintains and balances cash and coin supply within defined accuracy standards. • Replenishes and balances Cash Recyclers and Automatic Teller Machine. • Processes lines of credit, advances customer cash shipments, and wire transfer requests. • Scans and balances proof work throughout the day and adheres to the Branch Capture Schedule.
COMPLIANCE EXPECTATIONS
• Stay up to date on relevant laws and regulations and complete all compliance training on time. • Knowledgeable of and complies with bank policies, procedures, laws, and regulations that apply to you and your job. • Maintain customer confidence and protect the banks operations by identifying and protecting confidential information.
OTHER DUTIES AND RESPONSIBILITIES
• Performs other work-related duties as assigned by supervisor.