POSITION SUMMARY
As a Universal Teller - Mobile, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of Bank products and services, and resolution of customer service issues. In this role, you will travel to Mountain Community Bank branch locations (Boone & Banner Elk, NC), to provide coverage. Occasional travel to branches in Northeast Tennessee may be required. As a representative of the Bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.
JOB REQUIREMENTS
- High school diploma or equivalent required
- Six months of previous customer service, cash handling or retail experience preferred
COMPETENCIES
- Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently
- Possess knowledge of various functions of the bank and where to find answers or information
- Ability to multi-task and change focus quickly without being stressed or overwhelmed
- Ability to be self-motivated, self-driven and self-sufficient
- Possess proficient computer skills
DUTIES AND RESPONSIBILITIES
- Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training
- Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products/services matched to customer needs
- Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans
- Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate
- Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
- Continuously identify/execute any cross-selling opportunities for the customer
- Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
- Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR
- Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
- Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, advice and assistance with financial needs
- Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
- Travel and provide coverage for Bank of Tennessee branches
- Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
- Consistently support, uphold and model the organization's core values and standards
- Complete other duties as assigned as determined by management to be reasonable and beneficial
PHYSICAL REQUIREMENTS
This position largely operates in a professional office environment. While performing the duties of this job, the employee is regularly required to communicate effectively with management, and employees, both individually and in front of a group. Regular use of the telephone and email for communication is essential. Remaining in a stationary position for extended periods of time is common as is traveling to branches and other business locations. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common, and mobile office equipment, such as computer terminals, calculators, copiers and telephones. Occasional out-of-town or overnight travel may be required.