University Extension, International Engagement and Education, Osher Lifelong Learning and Arboretum IT Help Desk Student Assistant

Job Title

University Extension, International Engagement and Education, Osher Lifelong Learning and Arboretum IT Help Desk Student Assistant

Salary

Classification Range $16.90 - $24.00 per hour

Anticipated hiring range depending on qualifications, not to exceed $16.90 per hour.

Department

UE Information Technology

Work Schedule

Schedule varies; up to 20 hours per week.

Mondays through Fridays, 8:00am - 5:00pm

Job Summary

Under direct supervision, the IT Help Desk Student Assistant assists with tier 1 help desk support of staff and systems. In addition, performs duties ranging from unskilled to skilled and/or specialized in various positions that typically require manual, clerical, public contact, and/or analytical skills. Assignments have limited use of discretion and judgment. Work is regularly reviewed and may entail detailed instructions. The appropriate campus department defines specific job duties.

• Provide help desk support to staff/faculty
• Basic maintenance of computer lab facilities.
• Assist with computer rollouts, network printer install, mobile device support, and system life cycle
• replacement.
• Assist with testing and proof of concept implementations.
• Assist with Asset Lifecycle Management
• Conference Room Support (Zoom, Teams, etc.)

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Strong PC and Mac knowledge
• Customer Service Experience
• Microsoft Office experience
• Must be self-motivated, proactive, and organized
• Ability to multitask
• Ability to successfully work with all types of people
• Must be able to maintain composure under pressure as well as a positive, friendly attitude

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.