University HR Operations Specialist -29221

Case & Intake Management  

• Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs. 

• Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams. 

• Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs. 

• Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols. 

• Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials. 

 SOPs & Documentation  

• Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.  

Peak Period Support  

• Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.  

Minimum Qualifications 

• 4-6 years in HR higher ed operations, shared services, or higher education administration 

• Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills. 

• Proven accuracy and attention to detail; ability to follow established procedures. 

• Customer service orientation; clear written and verbal communication. 

• Ability to manage multiple priorities in a fast-paced environment.  

Preferred Qualifications 

• Workday experience (reports, business processes, training support)  

• Standard schedule with occasional peak period overtime (UAT, cutover).