Unlicensed Community Health Worker

POSITION TITLE: Unlicensed Community Health Worker DEPARTMENT: Quality Management

NATURE OF POSITION: This position is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling, data collection and updating patient information. This position will ensure accurate, timely and proper scheduling of nursing visits for various nursing/patient assessments. This position should have knowledge and understanding of the proper procedures for patients when verifying insurance, completing demographics, gathering health risk assessment data, and scheduling patients for initial and follow-up visits. Must be pleasant and effective in telephone conversation with patients and other employees. This position is an integral part of the healthcare team and must be knowledgeable of clinic procedures. In addition, he/she will maintain patient confidentiality and abide by The Clinic's (COFMC) policies and procedures.

MINIMUM QUALIFICATIONS:

• High School graduate or equivalent required
• Must be at least 18 years of age.
• Medical/dental office experience preferred.
• Customer service experience required.
• Ability to work and communicate with a multi-disciplinary healthcare team and the public.
• Basic computer skills required.
• Phone etiquette.
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time.

RESPONSIBILITIES:

• Organizes workflow and appointments by coordinating with Care Managers and leadership to ensure health risk assessment data is collected, assigned follow-ups are scheduled, and receives instruction for communication to be called to patients.
• Answer patient calls, field questions, and assist patients in making care manager appointments.
• Schedules appointments and follow up appointments via telephone for care management patients.
• Reschedule or cancel appointments for care management patients. Note all patient information according to confidentiality standards and HIPAA requirements.
• Ensure adequate care manager visits are completed by following weekly goals.
• Answers the phone and directs calls as appropriate.
• Maintains care manager schedules by making proper appointments.
• Schedules care manager visits, collects patient data and assures that all the appropriate clinical and insurance information is collected for the patient chart.
• Participates in agency-sponsored staff training events.
• Always protects the confidentiality of patients and their records by complying with The Clinic's patient confidentiality and HIPAA policies and procedures.
• Provides guidance as needed to departmental employees regarding clinic policies and procedures.
• Keeps workspace neat and organized.
• Maintains a professional demeanor.
• Exhibits a positive attitude and a commitment to the basic mission of the organization.
• Exhibits caring qualities consistent with the values of a community health center.
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services.
• Performs other duties as assigned.

ORGANIZATION:

• Exhibits enthusiasm, a positive attitude, and professionalism in the workplace.
• Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation).
• Displays a friendly manner and is easy to approach.
• Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress code policy.
• Leaves personal problems out of the workplace.
• Treats all co-workers with dignity and respect.
• Abstains from gossip in the workplace.
• Arrives on time and works through designated hours.
• Completes tasks effectively, accurately and on time.
• Demonstrates little or no absenteeism/follows leave guidelines.
• Follows designated line of support.
• Displays a willingness and flexibility to respond to unusual job-related demands.
• Manages time well.
• Recognizes and assists others in the work of the department, even though the work may be outside of regular duties.
• Shares equally in the workload of the department.
• Works cooperatively with all team members and departments.
• Works independently requesting assistance from supervisor only as needed.
• Abstains from criticizing the Clinic (COFMC), colleagues and supervisors.
• Demonstrates loyalty to the Clinic (COFMC)COFMC, colleagues and supervisors.
• Demonstrates support of the mission and vision of the Clinic (COFMC)
• Accepts and participates in cross training.
• Takes initiative to identify skill development needs.
• Performs other duties as assigned