UPMC Presbyterian - Kamin Tower - Retail Host

The Kamin Tower at UPMC Presbyterian (opening in January 2027 is shaping the future of hospital care - and the dedicated teams that support the environment are essential to that mission. A state-of-the-art building designed with safety, efficiency, and comfort of employees, patients, and visitors in mind, the tower offers a modern workplace where every employee can do their best work, every day.

Standing at 17 stories and one million square feet, the tower includes thoughtfully designed rooftop gardens, flexible outdoor spaces, and 636 private patient rooms with the latest in patient care technology - and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you're welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you're contributing to the healing experience of every patient and family who walks through the doors.

This is more than a place to work; it's an opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.

Job Summary

The Retail Host serves as the welcoming face of the hospital retail environment, creating a positive and memorable experience for patients, visitors, families, and staff. As a highly visible, guest-facing role, the Retail Host is often one of the first individuals guests encounter and is responsible for delivering exceptional customer service with warmth, compassion, and professionalism.

The ideal candidate is friendly, approachable, and enjoys interacting with people. A genuine smile, positive attitude, and commitment to hospitality are essential, as this role focuses on making every guest feel welcomed, valued, and supported. Through meaningful interactions and attentive service, the Retail Host helps create a comforting and inviting environment while enhancing the overall guest experience.

• Positions may be filled as Full-Time, Flex Full-Time, Part-Time, or Casual based on operational needs.
• Requires flexibility to work a variety of shifts, including rotating weekends and holidays.
• Candidates should have open availability and the ability to adapt to changing schedules in a fast-paced healthcare environment.

Responsibilities

Engages guests using the designated department script, to include proper greeting, eye contact and smiling

Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.

Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.

Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.

Communicates customer complaints and concerns effectively with other team members.

Adheres to department procedures regarding the operation of all food service equipment.

Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.

Clear tables of dishes and other used items.

Expedite food items and service customers.

Receive and place food orders from customers when applicable.

Clean, stock and maintain service station and all service areas where applicable

Complete any closing side work assigned.

Demonstrate an understanding of and proficiency with the Culture of Service model.

• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Qualifications

• Diploma/GED, OR 1 year previous job experience required in lieu of HS Diploma/GED.
• Excellent Customer Service experience preferred.
• Work permit required if under 18 years old.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran