The center manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The center manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post-high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
Schedules work assignments and facilitates weekly or monthly staff meetings
Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
Develops and implements the store marketing program
Manages Center financials and prepares/provides reporting
Manages inventory
Reviews daily employee timesheets and submits for payroll processing
Oversees center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned
QUALIFICATIONS
Advanced education degree, coursework, or tech school desired
Previous store management experience required, including personnel and financial management experience
P&L experience preferred
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Bona fide management/leadership skills
Willing to accept full accountability for Center operations
CERTIFICATIONS / LICENSE
· Public notary · UPS standard certifications
Numbers & Facts
Location
Chandler, AZ
Job Type
Full-time
Skills
Adobe Product Familyunmatched
Business Developmentunmatched
Coachingunmatched
Computer Skillsunmatched
Continuous Improvementunmatched
Cost Controlunmatched
Customer Satisfactionunmatched
Customer Service Evaluationunmatched
Customer Support/Serviceunmatched
Financial Managementunmatched
Internet Applicationunmatched
Inventory Managementunmatched
Leadershipunmatched
Microsoft Officeunmatched
Outbound Marketingunmatched
Payroll Administrationunmatched
People Managementunmatched
Performance Reviewsunmatched
Performance Tuning/Optimizationunmatched
Productivity Managementunmatched
Profit & Lossunmatched
Reporting Skillsunmatched
Retail Managementunmatched
Retail Operationsunmatched
Secondary Schoolunmatched
Service Deliveryunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
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