Urban Lumber Mill Sales & Operations Manager

• Are you interested in lumber and running a lumber mill and related yard?
• Are you computer savvy and open to learning new technology including flying a drone?
• Would you thrive as a solo business manager of a 12-person team?
• If so, please keep reading.

• Serve as the primary point of contact for customer inquiries and projects
• Prepare estimates, proposals, invoices, and sales orders
• Develop relationships with contractors, municipalities, schools, landscape firms, arborists, and homeowners
• Identify opportunities to grow sales across mulch, lumber, timbers, milling services, and specialty wood products
• Manage customer accounts from initial inquiry through project completion
• Resolve customer concerns and maintain a high level of customer satisfaction
• Lead social media efforts for your department: Operate our drone and take photos to create bi-weekly Instagram and FB posts highlighting the work being done at the yard and on client sites
• Serve as the point of contact for marketing

• Schedule deliveries and trucking operations
• Coordinate inventory and material availability
• Track sales performance and project status; deliver monthly reports to senior management
• Utilize business management software and operational systems to manage customer accounts, projects, scheduling, and reporting
• Support pricing, operational planning, and process improvement initiatives

• Directly supervise operators, drivers, mechanics, and yard staff. This includes interviewing, providing performance feedback, writing up employees when needed, coaching them through PIPs (Performance Improvement Plans) if ever needed, and participating in terminations if ever needed
• Coordinate daily activities and assign priorities across departments
• Manage workflow, equipment utilization, and material movement throughout the facility
• Monitor production schedules and project timelines
• Maintain safe and organized yard operations
• Work alongside Human Resources and Recruiting team to assist with hiring, training, and employee development
• Foster accountability, teamwork, and a positive workplace culture

• Overview: The right person for this role is highly organized and able to track multiple projects at once. She/They/He must be personable, able to make outbound sales calls, build and manage customer relationships, and drive revenue growth. Much of your day will be spent in customer-facing communications, preparing quotes, proposals, estimates, and managing your team. 
• Tech savvy: Proficiency with Microsoft Office Suite and general business software systems plus AI tools that create efficiency
• Quick-witted and sharp: You have the ability to manage multiple priorities simultaneously in a fast-paced environment meaning you’re smart, work fast, and have a great memory
• Available to work start-up hours: Our next Sales/Ops Mgr. will be available to work 40+ hours per week on salary. The person in this role serves at the SINGLE POINT OF CONTACT for all things at the Green Waste Recycle Yard so will be on call and expected to show up to the site in cases of emergency (Security alarms, after-hours issues, etc.), hence the need to live within a brief commute of 2550 Garden Tract Road, Richmond, CA. NOTE: If you DO NOT currently live in this area, please send a note to explain when you will be moving within 40 miles of the yard. 

• Being bilingual English/Spanish or having any ability to speak Spanish 
• Experience with CRM (Customer Relationship Management software like Salesforce
• Previous experience making outbound calls
• Management Experience: You have supervised employees and led a team. However, if you’ve led projects as a volunteer or served as a key player in a sport, team (READ: Know how to encourage others to work collaboratively) then let us know.
• Leadership/Self-Motivated: The right person for this job is 100% self-motivated with the ability to work independently and make sound decisions with minimal supervision
• Trades experience: You will be an even better fit if you’ve worked in a sawmill, lumber mill, construction, landscaping, recycling, trucking, manufacturing, lumber, or related field

• $100,000.00 to $130,000.00 annually. This is a base plus commission opportunity: competitive base salary and benefits plus uncapped commission. Further details provided during first interview
• Active customer accounts and existing projects provide immediate opportunities to generate commission income
• Benefits: At 90 days of full-time employment, our SOM will receive the following paid at 100%:
  • Kaiser medical
  • Delta dental,
  • and optical insurance fully paid (100%!) by the company,
  • Plus 5 paid holidays, 5 paid sick days, and
  • Two weeks paid vacation 

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