Urban Outfitters Key Holder

Location

This position is located at 361 Newbury St, Boston, Massachusetts, 02115 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

Acts as a brand representative reflective of company values

Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions

Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs

Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects

Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately

Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Contributes to an inclusive work environment by actively listening to others and seeking different perspectives

Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability

Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions

Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

Passion for UO brand

Leadership experience

Experience being a team player

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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Pay Range

USD $17.00 - USD $17.00 /Hr.