Urgent Care Center Coordinator

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Urgent Care Center Coordinator

Clerical & Administrative Support Job ID: 34912

Schedule:

Per Diem

Pay Range:

$20.00 - $26.00 / Hourly

Shift:

Day/Eve shift

Hours:

8:00-8:00, 9:00-5:00

Urgent Care Littleton

830 Constitution Ave

Littleton, MA 01460

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About this role

Be the Face of Care in a Fast-Paced Urgent Care Environment

Join our urgent care team as an Urgent Care Center Coordinator, where you'll play a pivotal role in delivering a smooth, welcoming experience for every patient. You'll be the first point of contact, greeting and registering patients while supporting physicians, medical assistants, and the care team to ensure efficient and safe patient flow.

Reporting to the Practice Manager and working directly with physicians, you'll help keep clinical operations running seamlessly while making a meaningful impact on patient care and satisfaction.

What You'll Do

• Greet and register patients in a timely, professional, and compassionate manner
• Support physicians and medical staff in a fast-paced urgent care environment
• Assist medical assistants and other team members to maintain smooth clinical workflow
• Accurately record patient demographics, scheduling, and other information in the EMR
• Process financial transactions, insurance verification, and third-party payer requirements
• Communicate effectively with patients, families, and care teams in person and by phone
• Support office and laboratory procedures as needed
• Maintain professionalism and confidentiality while handling sensitive patient information

What You Bring

Education

• High School Diploma or equivalent preferred
• Bachelor's degree (B.A.) from a four-year college or university preferred
• Completion of a Medical Assistant course preferred

Experience

• Minimum of 1 year of relevant experience in a medical office, physician's office, or emergency care setting preferred

Licensure & Certification

• Current CPR/BLS certification required (must be maintained or obtained within 4 months of hire)

Key Skills & Strengths

• Basic computer proficiency, including EMR/EHR systems, Microsoft Office, Outlook, and scheduling software
• Strong customer service skills, with the ability to handle escalated patient or family concerns
• Excellent verbal and written communication skills in English
• Knowledge of medical terminology, office procedures, billing systems, and coding principles
• Strong critical thinking, multitasking, problem-solving, and organizational skills
• Ability to work effectively both independently and as part of a collaborative team
• Positive, professional, and patient-centered attitude

Why Join Us?

• Be a key member of a fast-paced, patient-focused urgent care team
• Gain valuable experience in both clinical and administrative operations
• Work closely with physicians and medical staff to improve patient care
• Opportunities for professional growth and skill development
• Contribute to a supportive and collaborative work environment

Why Emerson

Emerson Health delivers world-class care to more than 300,000 patients throughout Concord and the surrounding region, and we bring that same commitment to our employees. Our teams work in a supportive, community-focused environment, backed by strong clinical partnerships and continued investment in innovation.

We offer competitive compensation and a comprehensive benefits package designed to support your health, your family, and your future, including:

• Medical and dental coverage
• Paid time off
• Retirement savings
• Tuition assistance
• Work-life resources
• Free parking on the hospital campus

Benefits are available to both full-time and eligible part-time employees.

Join a team that values compassion, collaboration, and caring for one another every day.

Apply Now

Benefits designed around you

We are a community hospital that values people's well-being. Our supportive environment, combined with a generous compensation and benefits package, allows you to balance your work and personal life, take care of your family and plan for your future.

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