Urgent Care Medical Assistant - Full Time

About The Role

The Puyallup FT UC MA is a full-time, hourly Medical Assistant position supporting our urgent care/clinic team in Puyallup. In this role, you will provide both clinical and front-office support, ensuring efficient patient flow and high-quality care. You will assist with rooming patients, performing point-of-care testing (POCT), completing phlebotomy, and handling a variety of administrative tasks at the front desk. Working closely with providers, nurses, and other staff, you will play a key role in creating a positive patient experience in a fast-paced outpatient environment.

What You'll Do

• Greet and room patients, verify identity, obtain and document vital signs, chief complaint, medical history, and medications in the electronic medical record (EMR).
• Prepare patients for examinations and procedures, ensuring comfort, safety, and appropriate use of personal protective equipment.
• Perform point-of-care testing (POCT) such as rapid strep, flu, urinalysis, blood glucose, and other tests in accordance with clinic protocols and quality standards.
• Conduct phlebotomy, including venipuncture and capillary blood collection, label and process specimens accurately, and coordinate pickup or transport to the laboratory.
• Support front office operations by answering phones, scheduling and confirming appointments, checking patients in and out, and updating patient demographics and insurance information.
• Collect and process co-pays and other patient payments, follow basic billing workflows, and ensure accurate documentation of services.
• Assist providers with minor procedures, wound care, and other in-clinic treatments, preparing instruments, supplies, and rooms as needed.
• Clean, stock, and turn over exam rooms between patients; maintain adequate inventory of clinical and office supplies.
• Follow infection prevention, safety, and quality protocols, including proper specimen handling, equipment cleaning, and waste disposal.
• Document all clinical and administrative activities accurately and timely in the EMR, maintaining patient confidentiality and HIPAA compliance.
• Participate in daily huddles and team communication to support patient flow, problem solve scheduling issues, and coordinate care.
• Support patient education by reinforcing provider instructions, providing after-visit summaries, and answering basic questions within scope of practice.
• Assist with prior authorizations, referrals, and medical records requests as directed.
• Contribute to a positive, respectful, and service-oriented environment for patients, families, and colleagues.
• Participate in ongoing training, competency checks, and quality improvement initiatives relevant to Medical Assistant practice.

Qualifications

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program or equivalent training.
• Minimum of 1 year of recent experience as a Medical Assistant in an outpatient, urgent care, or similar clinical setting.
• Demonstrated experience in rooming patients, including obtaining vital signs and documenting medical history and medications.
• Proficiency with point-of-care testing (POCT) workflows and equipment, following established policies and quality control procedures.
• Hands-on phlebotomy experience, including venipuncture and specimen handling in a clinical environment.
• Front office experience in a medical setting, including patient registration, appointment scheduling, and basic insurance and billing workflows.
• Ability to use electronic medical record (EMR) systems and basic computer applications (e.g., email, scheduling, data entry).
• Current Basic Life Support (BLS) or CPR certification (or ability to obtain within required timeframe).
• Knowledge of standard medical terminology, infection control practices, and patient privacy/HIPAA requirements.
• Strong communication skills in English, both verbal and written, with the ability to interact effectively and compassionately with diverse patient populations.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Ability to work scheduled hours as a full-time, hourly employee, including possible evenings, weekends, or holidays depending on clinic needs.
• Demonstrated ability to work collaboratively within a team and to follow provider and supervisor directions within the Medical Assistant scope of practice.
• Physical ability to stand, walk, bend, and lift or move patients and equipment as required for typical Medical Assistant duties.