Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.
About UrgentVet: UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.
About the Position: The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.
As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.
Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.
Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
Additional Details: Reports to the Regional Director of Operations, UrgentVet
Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time
Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.
Emotional Intelligence and Communication Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
Excellent communication skills, with emphasis on active listening and timely follow-up
High level of self-awareness, with a willingness to receive feedback and continuously improve
Skilled in de-escalation and conflict resolution techniques
Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
Leadership and Team Management Innate leadership skills, including humility, vision, and the ability to take calculated risks
Confidence in decision-making and ability to inspire and motivate others
Proven track record of being trustworthy, reliable, and maintaining confidentiality
Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
Teachable mindset, with a strong desire and ability to learn new concepts and skills
Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
Team awareness, with a focus on fostering collaboration and inclusivity
Ability to inspire and motivate team members to achieve goals and overcome challenges
Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
Proficiency in delegating tasks and leveraging team members strengths
Capacity for immediate course correction in response to changing circumstances
Commitment to collaboration and fostering a positive team environment
Professionalism in all interactions, both internal and external
Operational Expertise and Business Acumen Specific knowledge of veterinary practice operations and industry standards
Critical thinking skills, with the ability to analyze situations and make sound decisions
Flexibility to adapt to changing circumstances and priorities
Effective time management skills, with the ability to prioritize tasks and meet deadlines
Proactive approach to identifying and addressing issues before they escalate
Strong business acumen, with an understanding of financial management principles and practice growth strategies