Conheça o Inter
Pioneiros, mudamos o mercado ao lançar o primeiro banco digital do Brasil e seguimos criando tendências com tecnologia de ponta. Evoluímos para um Super App Financeiro Global, com soluções completas e inovação de primeira. Aqui, o trabalho tem propósito: construir oportunidades reais, transformar a vida das pessoas e o mercado financeiro. Esse é o nosso Jeito Inter de Fazer. Se você quer fazer parte dessa mudança e deixar um legado, seu lugar é aqui.
Vem ser Sangue Laranja.
Get to Know Inter
As pioneers, we transformed the market by launching Brazil's first digital bank and continue to shape the future with cutting-edge technology.
We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people's lives, and reshaping the financial market.
This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here.
Become Sangue Laranja.
The role helps ensure operations, employees, products, and customer communications remain compliant with U.S. consumer protection laws and regulatory expectations.
Responsibilities
- Executing monitoring, testing, and quality assurance activities across banking areas while maintaining consistent documentation standards.
- Ensuring consumer-facing products, disclosures, and marketing materials are compliant across multiple regulations (e.g., Reg E, Reg CC, UDAAP, etc).
- Supporting consumer complaint handling, escalation, investigation tracking, and trend analysis.
- Overseeing Reg E related error resolution and unauthorized transaction processes for digital accounts, debit cards, credit cards, and other applicable EFT activities
- Managing examination requests and supporting timely responses
- Supporting regulatory examinations and maintaining exam readiness documentation, evidence repositories, and timely responses to regulator requests.
- Identifying systemic issues through monitoring results, complaint trends, and control weaknesses before they result in regulatory issues.
- Maintaining training programs that meet regulatory expectations while addressing evolving business and regulatory risks.
- Assist in Maintaining accurate issue tracking and remediation evidence via Management Action Plans (MAPs)
- Producing clear, professional documentation in fluent English within a multicultural, cross-border organization.
Requirements
- Bachelor's degree in Law, Accounting, Finance, Business Administration, Compliance, or a related field.
- 2-4 years of experience in compliance monitoring, quality assurance, consumer compliance, compliance advisory, regulatory risk, internal audit, regulatory exam management, or related second-line compliance functions within a U.S. financial institution.
- Hands-on experience with U.S. consumer regulations, complaint management, product/disclosure review, and regulatory training programs.
- Direct experience supporting regulatory examinations and responding to regulator requests.
- Experience with issue management frameworks and remediation tracking.
- Fluent in English (reading, writing, and speaking)
- Strong ability to draft professional, regulator-ready documentation in English.
- Strong knowledge of Compliance Management Systems and second-line oversight expectations.
- Strong knowledge of U.S. consumer protection regulations, UDAAP standards, including consumer complaint handling and Reg E.
- Experience executing monitoring and testing programs.
- Experience reviewing marketing materials, disclosures, and product documentation.
- Ability to develop and deliver compliance training content.
- Strong analytical, documentation, reporting, presentation, writing, and communication skills.
- High attention to detail and ability to manage multiple priorities independently.
- Ability to engage confidently with auditors, regulators, business partners, and senior management.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Must be available to work on-site in Miami, FL.
Preferred Qualifications
- Compliance certifications such as CRCM and CAMS preferred.
- Prior experience in a branch, foreign banking organization, or international bank environment is a plus.
- Fluent in Portuguese proficiency (reading, writing, and speaking) - Preferred
Benefits
- Medical, Dental, and Vision Insurance (100% employer-paid coverage available).
- Company-paid Life Insurance.
- Company-paid Short-Term and Long-Term Disability coverage.
- 22 days of paid vacation annually.
- 56 hours of paid sick leave annually.
- 8 hours of paid personal time annually.
- 401(k) retirement plan with up to 5% employer match.
- Annual Short-Term Incentive (STI) bonus based on individual and company performance.
Recruitment Process
- Resume review.
- Initial screening call to discuss qualifications, experience, and role expectations.
- Interview with the Talent Acquisition team.
- Interviews with hiring leadership and key stakeholders.
- Employment offer.