US-Business Expert

Apple

Aventura, FL

Apply

JOB DETAILS

SKILLS

Apple, Business Development, Business Intelligence, Business Solutions, Business Support, Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Develop and Maintain Customers, Diversity, Establish Priorities, Forecasting, Industry/Trade Analysis, Interpersonal Skills, Mentoring, Needs Assessment, Organizational Skills, Retail, Sales, Sales Closing Skills, Sign Language, Time Management, Top Sales Rep

LOCATION

Aventura, FL

POSTED

11 days ago

**Role Number:** 200670342-0059 **Summary** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Business Expert, you’re part of a team that’s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you to develop business solutions tailored to the needs of customers. You’re a top sales performer who has exceptional interpersonal and influencing skills, and you’re considered a resource to the wider Retail Store or Contact Center team. You inspire an environment where Apple Retail Business is a part of everyone’s role, no matter how the customer chooses to visit Apple. **Description** Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions. Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs. Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence. Perform other tasks as needed, including but not limited to providing customer service and support in your line of business. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. **Minimum Qualifications** + You should: + Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. + Have experience in retail or sales, or related work experience. + Have experience with Apple products, services, and solutions. + Be proficient in the local language, both written and spoken (sign language supported). **Preferred Qualifications** + You can: + Show a track record of strong performance and results. + Communicate effectively and tailor your communication style to different audiences. + Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. + Build rapport and work effectively with both internal and external customers, including business owners and executives. + Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests. + Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. + Learn, navigate, and use new tools and systems.

About the Company

Apple

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1976

WEBSITE

https://www.apple.com/jobs

Resume Resources

Free Resume Templates Free Resume Builder