US|Call Center Operator|Contractor

INFOTREE GLOBAL SOLUTIONS

Winston Salem, NC

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JOB DETAILS

SKILLS

Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Database Administration, Develop and Maintain Customers, Direct Sales, Distribution Channel, Electronic Data Interchange (EDI), Follow Through, Interpersonal Skills, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Order Processing, Pallet Jack, Problem Solving Skills, Process Improvement, Sales, Sales Management, Secondary School, Team Player, Up-Selling, Writing Skills

LOCATION

Winston Salem, NC

POSTED

Today

Description:

The Sales Customer Service Representative contributes to companies success by providing support to the entire Direct Selling Team, and field partners and handling service/delivery issues across all LOBs. The candidate will also be responsible for handling Foodservice Distributors, Vend Distributors, Vend Operators, and Specialty Accounts establishing and maintaining Gold Standard business relationships.
• Process orders via Electronic Data Interchange, phone, fax, and email with a focus on Keying Accuracy, Load Optimization, and Upselling.
• Scheduling dock times and understanding pallet configurations
• Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, and special incentives.
• Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication.
• Demonstrate motivation, teamwork, and strong interpersonal skills to ensure 100% team alignment and coverage of all shared processes.

Required Qualifications:
• Home office application and infrastructure knowledge required
• High school or GED required
• 2 years of previous sales, logistics, or customer service experience
• Strong communication, problem solving and process improvement skills
• Proficient computer skills (Excel, Word, Outlook)
• Ability to work effectively with minimal direction
• Willingness to work flexible hours (7 AM - 7 PM)
• Strong sales skills with the ability to find new approaches to selling
• Quick rapport builder
• Excellent follow-up skills
• Result-oriented mindset
• Able to manage multiple tasks and priorities, make decisions and offer solutions.
• Strong communication and written skills
• Critical competencies:
• Drive for results
• Communication
• Professional maturity
• People/Organizational savvy
• Organizational impact
• Bilingual Preferred

About the Company

INFOTREE GLOBAL SOLUTIONS

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