JOB TITLE: [Job Title]
JOB TYPE: [Contract / Contract-to-Hire / Direct Hire / Full-Time / Part-Time]
LOCATION: [City, State ZIP]
WORK ARRANGEMENT: [Remote / Hybrid / Onsite]
CONTRACT DURATION: [Duration, if applicable]
COMPENSATION: [Pay Rate / Salary Range, as applicable]Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
Submit candidates under their legal name and use only *** template.
Role name: NOC Engineer
Work Location: Louisville,KY or Austin,TX (Onsite)
Start date: Immediate availability.
Background check MANDATORY
Request ID: YMTPHK, O6TQAM, 8GTM82, WNTNFY, XKTR7I
The NOC Engineer is responsible for real-time monitoring, incident detection, alarm triage, initial troubleshooting, and service restoration support across cable, broadband, IP, voice, video, Wi-Fi, mobile, and enterprise service platforms.
The role operates in a 24x7 Network Operations Center environment and supports network availability, service stability, SLA compliance, incident escalation, and timely resolution.
Monitor network, service, application, and infrastructure platforms in real time.
Detect, acknowledge, correlate, and prioritize alarms, alerts, and service-impacting events.
Perform initial triage and impact assessment for network, broadband, access, core, voice, video, Wi-Fi, mobile, and enterprise service issues.
Create, update, and manage incident tickets with accurate documentation.
Troubleshoot routing, switching, access network, CMTS, HFC, DOCSIS, application, security, and load balancing issues.
Coordinate P1 and P2 incidents, including bridge initiation, technical updates, escalation, and restoration tracking.
Escalate incidents to engineering teams, field operations, vendors, application teams, leadership, and resolver groups.
Follow SOPs, runbooks, incident workflows, change awareness processes, and ITIL-aligned practices.
Support root cause analysis, post-incident reviews, operational reporting, and continuous improvement.
Maintain disciplined communication during incidents, shift handoffs, and stakeholder updates.
Ensure SLA compliance through timely acknowledgment, escalation, updates, and closure.
Please add the below to the comment section:
Legal Name:
Current Location: (City, State & Zip Code):
Home location:
Relocate:
Bill Rate:
CTH After 3 Months:
Travelling Availability:
Availability to Start:
Phone/Mobile Number:
Email Address:
Visa Type:
Visa Expiration Date:
Hiring Status:
Are you working directly with the contractor s visa holder:
If not indicate # of layers and names of the company:
Indicate if the Candidate has worked in CG before and where:
Ex-*** Employee:
LinkedIn Account: (If available)
Vendor Point of Contact for Interview Scheduling:
Contractor approved to share its resume to client:
Skills summary:
Resumes will be rejected for the following reasons:
- Different format
- Missing details in comments section
- Missing text box in the header
- Photo ID included containing personal information other than legal name and photo
Fernanda Gonzalez
External Resource Manager (ERM) | SubCo Staffing Center
*** North America | GuatemalaEQUAL EMPLOYMENT OPPORTUNITY:
Expedite Talent Solutions, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.