US-Expert

Apple

Pittsburgh, PA

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JOB DETAILS

SKILLS

Apple, Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Diversity, Ecosystems, Mentoring, Needs Assessment, Presentation/Verbal Skills, Purchasing/Procurement, Retail, Sales, Sales Support, Training/Teaching

LOCATION

Pittsburgh, PA

POSTED

17 days ago

**Role Number:** 200669781-2926 **Summary** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. **Description** Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. **Minimum Qualifications** + You should: + Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. + Have experience in retail or sales, or related work experience. **Preferred Qualifications** + You can: + Demonstrate knowledge of Apple products and services. + Show a track record of producing top-performing sales and customer experience results. + Personalize solutions based on customer needs, and effectively communicate them. + Solve customer concerns using care, learning, and presentation skills. + Work in a fast-paced environment, often supporting multiple customers at the same time. + Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. + Support and educate the broader team by sharing knowledge, experiences, and insights.

About the Company

Apple

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1976

WEBSITE

https://www.apple.com/jobs

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