US - Field Technical Spt Cons III - US2

Job Title: Field Technical Support Consultant PC/Printer
Location: Pleasanton, CA (Onsite)
Duration: 2 Years (08/24/2026 08/23/2028)

Role Overview: We are seeking a Field Technical Support Consultant to provide onsite hardware repair and customer support for HP PC and printer products. This role requires strong mechanical aptitude, customer-facing skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Perform break/fix repairs on laptops, desktops, workstations, and printers.

• Configure hardware/software and troubleshoot basic network components.

• Handle unit swaps, repairs, and escalate technical issues when needed.

• Deliver onsite customer support with professionalism and clear communication.

• Manage multiple service requests while ensuring customer satisfaction.

Skills & Experience:

• Hands-on technical/mechanical repair experience (PCs and printers).

• Strong troubleshooting and problem-solving skills.

• Excellent interpersonal and communication skills.

• Flexible availability (overtime, holidays, shift work).

• High school diploma or equivalent; hardware training preferred.

Additional Info:

• Business professional attire required (black slacks, blue collared shirt).

• Company-provided laptop/tablet and cell phone reimbursement.

• Background checks will be conducted as per client requirements.