US-Genius Admin

Apple

Atlanta, GA

JOB DETAILS
SKILLS
Apple, Check Processing, Customer Experience, Customer Support/Service, Identify Issues, Interpersonal Skills, Inventory Levels, Loss Prevention, Maintenance Services, Mentoring, Operations Management, Problem Solving Skills, Technical Support
LOCATION
Atlanta, GA
POSTED
19 days ago
**Role Number:** 200669389-2867 **Summary** Do you love hands-on problem solving? Are you passionate about sharing your technical knowledge and guidance with others? As a Genius Admin, you help deepen our customers' trust in Apple by coordinating oversight to one of our many skilled technicians. Using your amazing diagnostic and people skills, you create an extraordinary customer experience that provides them with swift resolutions to their technical issues. You also provide mentorship for our team and build their knowledge about products, while individually keeping your own technical know-how up to date. With your passion for delivering outstanding customer service and your empathetic nature, you are dedicated to providing the advice and support that help our customers and team members thrive. **Description** As a Genius Admin, you provide insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process. You quickly diagnose product issues on the spot, clearly explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to get users up and running again. You keep customers informed about their device's repair status and assist with other customer service issues that may arise during the process. You also coordinate the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes. Throughout the process, you fulfill Apple’s dedication to customer service with style, speed, and skill. You also earn the trust of customers and co-workers alike by offering mentorship, knowledge, and even tips and training. Additionally, you will manage end-of-month and new-month paperwork, CRU paperwork, and document storage. You will collaborate with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels. You will order replacement consumables as needed and supervise the operational activities in the Repair Room. You will be highly alert to loss-prevention issues using checks and balances based on processes and reports. **Preferred Qualifications** + Adept at creative problem solving. + Motivated to do what’s best for the customer and the team. + Ability to anticipate and adjust for problems and roadblocks. + Can make decisions quickly, sometimes under tight deadlines and pressure. + Provide information that team members need to do their jobs and make accurate decisions. + You can orchestrate multiple activities simultaneously to accomplish the goal. + You delegate clearly and comfortably to all team members while sharing responsibility and accountability.

About the Company

A

Apple

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1976
WEBSITE
https://www.apple.com/jobs