US-Genius

Apple, Inc.

Little Rock, AR

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JOB DETAILS

SKILLS

Apple, Apple Hardware, Communication Skills, Computer Maintenance, Customer Escalations, Customer Relations, Customer Service Software, Customer Support/Service, Customer Training, Diversity, Hardware Components, Hardware Repair, Identify Issues, Interpersonal Skills, Knowledge Modeling, Leadership, Maintenance Services, Mentoring, Needs Assessment, Problem Solving Skills, Retail, Root Cause Analysis, Sales, Service Delivery, Software Administration, Team Lead/Manager, Time Management, Training/Teaching

LOCATION

Little Rock, AR

POSTED

4 days ago

**Role Number:** 200630301-3111**Summary**Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.**Description**Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.Serve as a Mentor, resource, and positive role model for Genius Bar team members.Support leadership in providing timely resolution to customer escalations.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.**Minimum Qualifications**+ You should:+ Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.+ Have experience in retail or sales, or related work experience.+ Possess the visual inspection and fine motor skills to safely perform hardware repairs.+ Have experience troubleshooting hardware and software issues in a customer service environment.**Preferred Qualifications**+ You can:+ Demonstrate technical expertise of Apple products and services, including repairing devices.+ Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.+ Navigate customer service issues with care and strong interpersonal skills.+ Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.+ Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.+ Communicate effectively and tailor your communication style to different audiences.+ Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.+ Support and educate the broader team by sharing knowledge, experiences, and insights.+ Frequently handle, lift, and move merchandise safely.Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( .

About the Company

Apple, Inc.

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1976

WEBSITE

https://www.apple.com/jobs

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