Weekly Hours:
40
Role Number:
200643492-2787
Summary
Apple Retail is where the best of Apple comes together
We bring our expertise to help people do what they love, delivering an only-at-Apple experience
We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work
As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences
You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities
A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities
You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals
Description
Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals
Assist with recruiting, training, developing, and retaining a diverse, high-performing team
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate
Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information
Perform other tasks as needed
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams
Take action to create a safe, respectful, and inclusive environment for all team members
Minimum Qualifications
+ You should: + Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
+ Be proficient in written and spoken English (sign language supported)
+ Have experience leading others in retail, sales, or a related field
Preferred Qualifications
+ You can: + Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
+ Follow through on commitments and establish mechanisms to encourage others to do the same
+ Instill trust within the team and operate with a high level of integrity
+ Make timely and sound decisions by asking questions and using analytics, experience, and judgment
+ Communicate with excellence, and tailor your communication style to different audiences
+ Develop others through mentorship, coaching, and effective feedback
+ Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment
+ Resolve conflict and settle differences in productive ways
Apple is an equal opportunity employer that is committed to inclusion and diversity
We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics
Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.