Job Description
Join Our Team as the US Medical Contact Center Oversight and Strategy Lead
Are you a strategic leader with a passion for healthcare excellence? We are seeking an innovative and dynamic professional to spearhead the transformation of our US Medical Contact Center. This pivotal role combines operational oversight, performance management, and strategic evolution to ensure our customer interface delivers world-class medical information and support. If you thrive in a fast-paced, matrixed environment and want to shape the future of healthcare communication, this is your opportunity to make a significant impact.
What You Will Need to Succeed
- Proven expertise in managing medical contact centers within the pharmaceutical or healthcare industry, demonstrating success in performance improvement and compliance oversight
- Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive innovative solutions
- Exceptional relationship-building abilities to collaborate effectively with internal leadership and external partners
- Experience leading digital transformation initiatives, including AI, automation, and multi-channel communication strategies
- Hands-on familiarity with digital CRM systems and analytics tools
- Knowledge of regulatory requirements such as GCP, GVP, and other compliance standards in medical operations
Nice to Have Skills
- Experience with vendor management and performance governance in healthcare settings
- Knowledge of innovative healthcare solutions like Uber Health or clinical trial support services
- Advanced data analytics skills for performance monitoring and continual improvement
- Previous involvement in digital health or telemedicine projects
Preferred Education and Experience
- A Bachelors degree in business management, life sciences, or a related field is strongly preferred
- Graduate degrees such as an MBA or healthcare management certification are a plus
- Extensive experience in medical contact center oversight, ideally within pharmaceutical or healthcare organizations, with a successful track record of leading complex projects and teams
Other Requirements
- This role offers a hybrid work model: three days onsite in South San Francisco, with flexibility for remote work for the right candidate
- Willingness to participate in a two-round interview process, including virtual sessions
- A proactive, agile mindset and the ability to manage multiple priorities in a dynamic environment
Bring your expertise and leadership to a transformative opportunity where innovation meets impact. Take the next step in your career and join us in shaping the future of medical communicationsapply now and help us deliver exceptional healthcare experiences.
Numbers & Facts
| Location | South San Francisco, CA |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://apollopros.com/ |
About Company
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)
Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Biologyunmatched
- Biotech and Pharmaceuticalunmatched
- Business Administrationunmatched
- Business Performance Managementunmatched
- Call Center Evaluationunmatched
- Call Center Managementunmatched
- Call Centersunmatched
- Channel Strategiesunmatched
- Clinical Supportunmatched
- Clinical Trialunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- GCP (Good Clinical Practices)unmatched
- Healthcareunmatched
- Healthcare Managementunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Medical Office Administrationunmatched
- Medical Protocolsunmatched
- Medical Recordsunmatched
- Multitaskingunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Problem Solving Skillsunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Standards of Careunmatched
- Systems Analysisunmatched
- Team Playerunmatched
- Telemedicineunmatched
- Vendor/Supplier Evaluationunmatched
- Vendor/Supplier Managementunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder