US_Program Manager_Business Professional III - Contract

TalentBurst, Inc.

Cambridge, MA

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JOB DETAILS

SALARY

$125–$137.85 Per Hour

SKILLS

Acceptance Testing, Agile Programming Methodologies, Alliance/Partner Management, Biotech and Pharmaceutical, Bug Tracking/Defect Management, CRM Integration, Change Management, Coaching, Communication Skills, Consulting, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Documentation, Ecosystems, Establish Priorities, Functional Requirements Document (FRD), Leadership, Needs Assessment, Operational Support, Operations Management, Organizational Skills, Presentation/Verbal Skills, Process Flow, Process Improvement, Project Tracking, Project/Program Management, Requirements Management, Sales, Sales Operations, Salesforce.com, Team Lead/Manager, Technical Writing, Testing, Time Management, Writing Skills

LOCATION

Cambridge, MA

POSTED

Today

Director, CRM & Field Systems
Cambridge, MA 2-3 days/week in office.
6–12 Month Contract

Overview
We are seeking an experienced Director, CRM & Field Systems to provide interim leadership for our Commercial Field Operations organization. This individual will own the operational management, governance, and enhancement of our Veeva CRM platform while partnering closely with Commercial Operations, IT, external vendors, and business stakeholders to ensure a stable, high-performing CRM ecosystem.
This is a hands-on leadership role. In the immediate term, the successful candidate will lead the collection and documentation of technical business requirements for several strategic CRM initiatives while simultaneously overseeing day-to-day CRM operations and managing the supporting team.
The ideal candidate has deep pharmaceutical CRM experience, has led Veeva CRM implementations and enhancements, and is comfortable operating at both the strategic and execution levels.

Key Responsibilities

CRM Leadership & Operations
Serve as the business lead for the Veeva CRM platform within Commercial Field Operations.
Lead and manage the CRM support team, providing direction, prioritization, coaching, and execution oversight.
Own CRM governance, release planning, change management, issue prioritization, and platform health.
Ensure operational excellence across user support, enhancements, system performance, and adoption.
Act as the primary business partner to IT, architecture teams, implementation partners, and vendors.
Business & Technical Requirements
Lead discovery sessions with business stakeholders to understand operational needs.
Translate business requirements into detailed functional and technical requirements documentation.
Create user stories, process flows, acceptance criteria, and implementation documentation.
Partner with IT and development teams throughout design, build, testing, deployment, and hypercare.
Support UAT planning, defect triage, and release readiness.
Cross-Functional Partnership
Collaborate with Sales Leadership, Field Operations, Commercial Excellence, Data & Analytics, Omnichannel, and IT teams.
Drive alignment across stakeholders while balancing business priorities and technical feasibility.
Identify opportunities to improve CRM processes, field experience, and operational efficiency.
Ensure appropriate governance and communication across ongoing initiatives.
Vendor & Project Management
Manage external implementation partners and consulting resources.
Track project timelines, risks, dependencies, and deliverables.
Ensure projects are delivered on time and aligned to business objectives.

Required Qualifications

10+ years of experience supporting Commercial Operations or Field Operations within the pharmaceutical or biotech industry.
Extensive experience implementing, enhancing, and managing Veeva CRM.
Proven experience serving as the business owner or product owner for CRM platforms.
Strong understanding of pharmaceutical commercial processes, including sales force operations, call reporting, targeting, alignments, and customer engagement.
Demonstrated experience gathering, documenting, and translating business requirements into technical specifications.
Experience leading cross-functional teams and influencing senior stakeholders.
Strong project management and organizational skills.
Excellent written and verbal communication skills.

Preferred Qualifications

Previous experience leading large-scale Veeva CRM implementations or major transformation programs.
Experience working closely with Commercial IT organizations.
Familiarity with CRM integrations involving customer master, analytics, incentive compensation, digital engagement, and data platforms.
Experience working within Agile delivery environments.
Knowledge of Salesforce platform architecture is a plus.

Ideal Candidate Profile
The successful candidate is a seasoned CRM leader who can quickly establish credibility with both business and technical stakeholders. They are equally comfortable discussing CRM strategy with senior leadership, managing an operational support team, documenting detailed functional requirements, and partnering with IT to deliver high-quality CRM capabilities.

Critical Experience:
Deep Veeva CRM implementation and operational leadership
Commercial/Field Operations in pharma
Technical requirements gathering and documentation
Team leadership

About the Company

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2002

WEBSITE

http://www.talentburst.com/

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