Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
Maintain accuracy and follow guidance.
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.You can: Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast-paced environment, often supporting multiple customers at the same time. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow. Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. Be trusted with sensitive or confidential information, keeping with Apple's core values.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.