US - Staffing - IT - Application Support Specialist

Job Title: Application Support Specialist
Contract Duration: 12 months
Work Arrangement: Fully remote
Work Hours: 8:00 a.m. 4:00 p.m. ET
Interview Process: Two video interviews first-round panel interview followed by a second-round interview
Maximum Bill Rate: *** per hour
Description:
" 5 years of IT experience
" 1 3 years of insurance industry experience (preferred)
" Experience conducting user access reviews (preferred)
" Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
" Proficient with Microsoft Office (Word, Outlook, Excel)
" Experience with Guidewire Suite
" Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
" Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
" Provide clear, timely, and professional communication to internal customers regarding their tickets
" Collaborate with senior team members and other support teams to identify defects and assess user impact
" Learn and understand new functionality implemented in monthly releases
" Identify opportunities for continuous improvement
" Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
" Participate daily in required team and support group meetings
" Ability to think creatively and outside the box
" Experience writing clear technical how-to guides